Customer Success Specialist

  • Warsaw, Poland
  • Full-time

Company Description

EcoVadis offers an exciting, truly international opportunity to build a career while making a positive impact, in an innovative and dynamic environment. Recognized as the most trusted provider of business sustainability ratings for global commerce and supply chains, EcoVadis is driven by a diverse team of over 50 nationalities making a real impact on the environmental and social practices of companies around the world. More than 500 global multinational companies (“buyers”) have selected the EcoVadis solution, including Johnson & Johnson, Verizon, L’Oréal, Nestlé, Salesforce, Michelin, BASF Renault-Nissan, ING Bank, and Subway.  And EcoVadis has rated over 75,000 of their suppliers with ambitious goals to continue to multiply our positive impact.

Join us, we’re looking for collaborative, fun and passionate people to help us make a difference!

Job Description

In this role, your primary responsibility will be to provide support to the Customer Success Management (CSM) Team in the UK market. Your tasks will include:

1. CSM operations support:

  • Collaborating with 2-3 Customer Success Managers to ensure effective implementation of the EcoVadis solution to their portfolio of clients  
  • Processing supplier lists for assessment and other operational tasks related to supplier data
  • Analyzing data
  • Preparing presentations
  • Managing operational elements of key accounts (attending weekly calls to provide follow-ups)
  • Liaising with other EcoVadis departments to ensure clients’ requests are fulfilled within set deadlines

2. Technical & project management:

  • Leading internal projects contributing to the formalization and standardization of CSM processes

3. Other:

  • Leading and/or supporting a variety of client-focused projects
  • Teamwork and best practices sharing to contribute to the development of the EcoVadis service

Qualifications

  • Being computer and data savvy (MS office, Google Suite, Project management tools); expertise in Excel is essential
  • Around 1 year of successful Customer Support experience in a fast paced environment
  • Full proficiency in English is a must
  • Excellent communication and presentation skills: written and verbal
  • Adept problem solver; involvement in projects will require agility and a consultative mindset
  • Experience in working autonomously; high level of organizational skills; ability to prioritize tasks and manage time
  • Attention to detail
  • Bachelor's Degree
  • Previous professional international exposure is a must

Additional Information

Location: Warsaw, Poland - Rondo ONZ, Spektrum Tower OR working remotely in Poland

In return for your expertise and energy, we offer:

  • Challenge and possibility to work in an autonomous way in an environment where your ideas are valued
  • Casual and very friendly atmosphere
  • Competitive salary aligned with experience
  • Training
  • Flexi-time and home office
  • Benefits (covered or co-financed): health care, Multisport card, life insurance, French and Polish classes

For more information about EcoVadis please visit: www.ecovadis.com.

EcoVadis does not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, disability, veteran status or any other protected category.

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