At EcoVadis, we envision a global marketplace where sustainability intelligence influences every business decision – improving economies, people's lives and the planet we all depend on. EcoVadis counts industry leaders like Johnson & Johnson, L’Oréal, Nestlé, and Michelin, among the 55,000+ businesses on its network. 

With an ambitious, purposeful mission to provide the world's most trusted business sustainability ratings, EcoVadis is driven by a diverse team sharing the core values of commitment, customer-focus, courage, integrity, kindness and happiness. 

EcoVadis offers you exciting career opportunities in an innovative and dynamic environment. We are looking for passionate team players from a variety of disciplines – from CSR and sustainability experts to customer engagement and engineering talents – to join us to make a real impact on the environmental and social practices of companies worldwide. Join us! 

Your tasks will include (but will not be limited to):

• Account Management:

  • Manage a portfolio of existing customers, ensuring that they maximize the value they get from the EcoVadis solutions. Actively contribute to maintain a high satisfaction level towards Ecovadis services.

  • Advise existing accounts on the implementation of their sustainable procurement program, enable and support changes when required. Promote upsell of additional services when needed.

  • Establish and maintain a strong relationship with customer project managers and decision makers. Successfully manage contracts renewals.

  • Act as the main point of contact for your accounts, providing project management support to liaise between customer teams and EcoVadis operations teams.

  • Carefully monitor operations with your customers (forecast and delivery) in order to guarantee operational KPIs are met.

• Other:

  • Contribute to Ecovadis continuous improvement process by providing feedback to product management team on solution development needs.  

  • Lead and/or support a variety of Customer-focused projects

  • Teamwork and best practices sharing to contribute to the development of EcoVadis service and to maintain a positive and motivating atmosphere

• 2 years+ successful Account Management experience with large accounts acquired in fast paced environment
• Excellent communication skills (Both written and verbal)
• Fluency in English, French and Italian is a must
• Bachelor's Degree required
• Computer literate (MS office, Google Suite, Project management tools…)
• Ability to work well in an international and multicultural environment.
• Self-driven, results oriented and team player.
• International exposure is a must

Where: 

Location: Paris

Reporting: CSM Team Leader

When: 

As soon as possible 

Full time contract