At EcoVadis, we envision a global marketplace where sustainability intelligence influences every business decision – improving economies, people's lives and the planet we all depend on. EcoVadis counts industry leaders like Johnson & Johnson, L’Oréal, Nestlé, and Michelin, among the 55,000+ businesses on its network. 

With an ambitious, purposeful mission to provide the world's most trusted business sustainability ratings, EcoVadis is driven by a diverse team sharing the core values of commitment, customer-focus, courage, integrity, kindness and happiness. 

EcoVadis offers you exciting career opportunities in an innovative and dynamic environment. We are looking for passionate team players from a variety of disciplines – from CSR and sustainability experts to customer engagement and engineering talents – to join us to make a real impact on the environmental and social practices of companies worldwide.

Join us! 

Your responsibilities will consist of:

• Providing immediate assistance on issues triggered by intensive users of EcoVadis tools, mainly complex web applications and APIs.
• Troubleshooting of reported issues and diagnosing bugs and identifying root causes.
• Providing clear steps to reproduce, providing instructions, supporting developers to understand the nature of the issue to be fixed and evaluating retroactive actions. Providing correct scenarios when needed.  
• Collaborating with end users and other team members, functional analysts and developers  to identify and solve issues in the EcoVadis internally developed web applications.
• Providing high quality support to all users across the business, either by writing or by engaging into verbal conversations.
• Providing complete follow up of the reported cases, to have end users well informed about the status and the potential actions to be taken.  
• Monitoring logs and applications outages to actively act on alerts and exceptions, and manage the communication with affected users. 
• Working with confidential data and exercises utmost caution to keep data safe and secure.
• Ability to read technical and functional documentation, and to discuss with business users to understand the desired behavior of the applications. 
• Ensuring the quality of the delivered fixes in a timely manner.
• Delivering training and supporting end-users.
• Keeping technical documentation and procedures up to date.
• Ensuring preventive maintenance, analyzing application root cause issues.
• Advocating customer needs by sharing feedback with the development & business analysis organizations to continuously improve the product.
• Participate during incidents in the resolution and manage affected users's expectations.

• Fluent written and spoken English 
• Excellent written and verbal communication skills, customer service experience and problem solving skills, patience and understanding, investigation & diagnostic skills, excellent organization skills, ability to systematize and prioritize.
• Relevant Diploma: Master or Engineer in Computer Science or other relevant degree is preferable
• Approximately 2-5 years working experience in a Web Application Support environment, specially in Azure .Net environment 
• Ability to manage Service Level Agreements (SLA) and Operation Level Agreement (OLA)
• Knowledge of ITSM tools (Jira, TFS, VSTS, ZenDesk, Azure DevOps, etc.)
• SQL and C#.Net programming knowledge - code debugging
• Experience with Visual Studio and SQL Server
• Ability to deal with multiple tasks and work in a dynamic multi-cultural environment.
• Experience in monitoring tools (Kibana, Azure App Insights , Sentry, site24/7, etc...). 

Nice to have:

• Understanding of software development life cycles and software development / deployment methodologies 
• Experience with agile software development 
• ITIL Knowledge 

Give your career a boost! Join an outstanding team of talented individual working on a project that makes sense...

Terms: Full Time permanent 
Beginning: ASAP
Location: Tunisia

Only English resumes will be considered for this position!

For more information about EcoVadis please visit our site: www.ecovadis.com