Customer Success Advocate (Spotlight)

  • Ebène, Quatre Bornes, Mauritius
  • Full-time

Company Description

At EcoVadis, we envision a global marketplace where sustainability intelligence influences every business decision – improving economies, people's lives and the planet we all depend on. EcoVadis counts industry leaders like Johnson & Johnson, L’Oréal, Nestlé, and Michelin, among the 55,000+ businesses on its network.

With an ambitious, purposeful mission to provide the world's most trusted business sustainability ratings, EcoVadis is driven by a diverse team sharing the core values of commitment, customer-focus, courage, integrity, kindness and happiness.

EcoVadis offers you exciting career opportunities in an innovative and dynamic environment. We are looking for passionate team players from a variety of disciplines – from CSR and sustainability experts to customer engagement and engineering talents – to join us to make a real impact on the environmental and social practices of companies worldwide. Join us!

Job Description

In the scope of supporting the implementation of our new product, spotlight, your main responsibilities will be : 

Main tasks

  • Support implement the CSR sustainable supply chain program (focused on on-site audits) on behalf of customers.

  • Monitor the program’s progress, consolidate data and conduct analyses and prepare customer reports upon request

  • Quality assurance on on-site audit reports

  • Provide training and support in management and platform functioning to users

  • Coordinate new Customer’s user onboarding: kick-off meeting, platform demo

  • Act as a first-level support for customers/suppliers questions on all EcoVadis operations

  • Be ready to contact customers to request information/clarifications

  • Liaise with other EcoVadis departments for achievement of objectives/goals

Qualifications

  • Degree in Business/ Communication/Sustainability is preferred but other educational background will also be considered

  • A background in Project Management or On-site audit will be a definite advantage

  • 2 years + successful Customer Support experience with large accounts acquired in a fast paced environment. 

  • Fluency in English (both oral and written) is mandatory. Additional Languages will be an advantage.

  • High proficiency in Microsoft Office, especially Excel (Vlookup, Pivot Table, conditional formula) and Powerpoint

  • Customer-centric and Quality-focused work approach

  • Organized, efficient, patient, highly autonomous and proactive. 

  • Ability to work autonomously, and handling priorities

  • Strong analytical and problem solving skills.

  • Excellent communication/interpersonal skills with people at all levels and from different cultural backgrounds.

Additional Information

Terms: Full-time position

Beginning: ASAP

Location: Mauritius

For more information about EcoVadis please visit our site: www.ecovadis.com


Are you ready for a new challenge? Please apply directly online by clicking on the link below.

For more information about EcoVadis please visit our site: www.ecovadis.com

EcoVadis does not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, disability, veteran status or any other protected category.

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