Application Support L2

  • Ebène, Quatre Bornes, Mauritius
  • Full-time

Company Description

EcoVadis offers an exciting, truly international job opportunity in an innovative and dynamic environment. Awarded as the fastest-growing startup in the sustainable supply chain space, EcoVadis is driven by a young team of over 40 nationalities making a real impact on the environmental and social practices of companies around the world. We aim at improving environmental and social practices of companies by leveraging the influence of global supply chain. More than 150 global multinational companies have selected the EcoVadis solution, including Verizon, GSK, Coca Cola Enterprises, Nestle, Johnson & Johnson, Renault, ING Bank, and Subway!

Job Description

  • Providing immediate assistance on issues triggered by intensive users of EcoVadis tools, mainly complex web applications and APIs.
  • Troubleshooting reported issues and identifying the root cause.
  • Providing clear steps to replicate the issue to help developers understand the nature of the issue to be fixed and evaluating retroactive actions.
  • Collaborating with end-users and other team members, functional analysts, and developers to identify and solve issues in the EcoVadis internally developed web applications.
  • Providing high-quality support to all users across the business, either by writing or by engaging in verbal conversations.
  • Providing complete follow up of the reported cases, to have end users well informed about the status and the potential actions to be taken.  
  • Monitoring logs and application outages to actively act on alerts and exceptions, and manage the communication with affected users. 
  • Ability to read technical and functional documentation, and to discuss with business users to understand the desired behavior of the application. 
  • Keeping technical documentation and procedures up to date.
  • Ensuring preventive maintenance by analyzing application root cause issues.
  • Advocating customer needs by sharing feedback with the development & business analysis organizations to continuously improve the product.
  • Participate during incidents in the resolution and manage affected users’ expectations.
  • The candidate chosen for this position will be required to work on the Hong Kong shift

Qualifications

  • Fluent written and spoken English 
  • Excellent written and verbal communication skills, customer service experience and problem-solving skills, patience and understanding, investigation & diagnostic skills, excellent organization skills, ability to systematize and prioritize.
  • Relevant Diploma: Master or Engineer in Computer Science or other relevant degree is preferable
  • Approximately 3-6 years working experience in a Web Application Support environment, especially in Azure .Net environment 
  • Ability to manage Service Level Agreements (SLA) and Operation Level Agreement (OLA)
  • Knowledge of ITSM tools (Jira, TFS, VSTS, ZenDesk, Azure DevOps, etc.)
  • SQL and C#.Net programming knowledge - code debugging
  • Experience with Visual Studio and SQL Server
  • Ability to deal with multiple tasks and work in a dynamic multi-cultural environment.
  • Experience in monitoring tools (Kibana, Azure App Insights, Sentry, site24/7, etc...). 
  • Comfortable with Rotational Shift (HK and Mauritius)

Nice to have:

  • Understanding of software development life cycles and software development/deployment methodologies 
  • Experience with agile software development 
  • ITIL Knowledge

Additional Information

Additional Information

Give your career a boost! Join an outstanding team of talented individuals working on a project that makes sense...

Terms: Full-time position

Beginning: ASAP

Location: Mauritius

For more information about EcoVadis please visit our site: www.ecovadis.com


Are you ready for a new challenge? Please apply directly online by clicking on the link below.

For more information about EcoVadis please visit our site: www.ecovadis.com


Keywords: CSR; Corporate Social Responsibility; Sustainable Development; Analyst; Environmental Management; Sustainability
 

EcoVadis does not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, disability, veteran status or any other protected category. 

 

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