EcoVadis offers an exciting, truly international job opportunity in an innovative and dynamic environment. Awarded as the fastest-growing startup in the sustainable supply chain space, EcoVadis is driven by a young team of over 40 nationalities making a real impact on the environmental and social practices of companies around the world. We aim at improving environmental and social practices of companies by leveraging the influence of global supply chain. More than 150 global multinational companies have selected the EcoVadis solution, including Verizon, GSK, Coca Cola Enterprises, Nestle, Johnson & Johnson, Renault, ING Bank, and Subway!

We’re looking for a motivated and autonomous candidate to support the members of the EcoVadis network, to increase customer satisfaction, upsell EcoVadis products and maximise subscription renewal. Duties include:

• Manage a portfolio of existing customers in Europe, ensuring that they maximize the value they receive from the EcoVadis solutions. Actively contribute to maintain a high satisfaction level towards EcoVadis services.

• Communicate with assigned accounts via incoming and outgoing calls, emails and video-conferencing

• Proactively solicit and drive new business within assigned accounts and existing markets, upselling higher subscription levels and additional services

• Develop and implement account strategy and plans for Customer & Market segment of Assessed Companies to reduce churn & increase business value through upsell of new products and/or subscription type

• Collaborate with various business units such as Marketing and Product Management to develop the offering for existing subscribers

• Act as a primary escalation point for assigned accounts

• Establish and maintain strong relationships with both proactive & reactive outreach to assigned accounts

• Develop trusted advisor relationships with key account stakeholders, and executives

• Assist customers in more effectively utilizing the EcoVadis platform to suit their specific business needs and handling internal/external requests

• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders

• Prepare reports on accounts/market status

• Work with assigned accounts to promote the EcoVadis solution to the market & beyond through case studies, events, specific initiatives, etc.

• Degree in business, communications or similar field or equivalent experience

• A minimum of 2 years experience in a related field.

• Excellent sense of customer service and ability to nurture and develop strong business relationships

• Comfortable upselling EcoVadis products and subscriptions to existing accounts

• Experience managing complex customer engagements as primary point of contact

• B2B Account Management and/or Business Development (SaaS subscription experience preferred)

• Self-motivated; works independently with little or no supervision

• Proven ability to manage multiple projects in a dynamic environment

• Strong presentation skills, listening skills, and problem-solving skills

• Ideal candidate would have a good grasp of Google Suite and Salesforce

• Ideal candidate has background in sustainability

• Fluent in French and English - additional languages would be a strong asset

• We’re looking for someone with a positive attitude who is adaptable, fun and energetic to join our team of Membership superstars!

Location: Mauritius

Start Date: ASAP

Employment Type: Full-time position

Are you ready for a new challenge? Please apply directly online by clicking on the link below.

For more information about EcoVadis please visit our site: www.ecovadis.com

Keywords: CSR; Corporate Social Responsibility; Sustainable Development; Analyst; Environmental Management; Sustainability
 

EcoVadis does not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, disability, veteran status or any other protected category.