EcoVadis offers an exciting, truly international opportunity to build a career while making a positive impact, in an innovative and dynamic environment. Recognized as the most trusted provider of business sustainability ratings for global commerce and supply chains, EcoVadis is driven by a diverse team of over 50 nationalities making a real impact on the environmental and social practices of companies around the world. More than 500 global multinational companies (“buyers”) have selected the EcoVadis solution, including Johnson & Johnson, Verizon, L’Oréal, Nestlé, Salesforce, Michelin, BASF Renault-Nissan, ING Bank, and Subway.  And EcoVadis has rated over 75,000 of their suppliers with ambitious goals to continue to multiply our positive impact.

EcoVadis is looking for a Global Operations Manager to oversee & manage the global operations of the Services of Engagement team who is responsible for the onboarding, support and retention of companies rated by EcoVadis on their sustainability performance. This leadership role involves forecasting, data analysis, building process management strategies, overseeing quality control, innovation, budgeting and leading agile project teams.

This role reports to the Director of the Engagement Services team. 

The role demands strategic leadership, a passion for understanding the business, top-notch communication skills and detailed understanding of internal business processes. It also demands high attention to detail, understanding of data and analytics and an ability to present to a high level audience. The successful candidate will be results driven and be able to adapt and thrive in a fast growing environment.

Duties include:

• Driving results and decisions in the Engagement team through process management, quality assurance, data analysis for effective decision making and tools implementation to achieve business targets.
• Develop, implement, and maintain quality assurance protocols
• Grow the efficiency of existing organizational processes and procedures to enhance and sustain the organization’s internal capacity
• Manage a small team of experts in process management, quality hygiene, training and technology innovation.
• Assist in employee appraisals, promotions, compensation and termination based on the performance review.
• Assist in developing operational budgets. Monitor and control expenses according to the allocated budget.
• Assist in interviewing, recruiting and training candidates
• Conduct performance reviews and provide performance feedback to staff.
• Maintain accurate and clear documentation for operational procedures and activities.
• Work in compliance with company policies and procedures.
• Conduct regular meetings with the team to discuss issues, concerns, updates etc.
• Support operational risk and audit process for the purpose of preventive maintenance.
• Any additional task or duty that is judged necessary for the correct functioning of day to day operations of the team that may be required, can be added or asked in addition to the above.

• Degree in a Business related discipline (Management, Business, Marketing)
• 5+ years working experience in an operations management or equivalent role
• Must be fluent in English. Proficiency in additional languages would be appreciated.
• Demonstrate proficiency in G-Suite products, familiarity with Salesforce, Zendesk, Selligent would be favourable
• Excellent ability to delegate responsibilities while maintaining organizational control of branch operations and customer service
• Passion for designing processes that scale
• Ability to break down ambiguous problems into concrete, manageable components and think through optimal solutions
• You are action oriented; no task is too small or insignificant for you.
• Takes high degree of ownership over their work
• You have GREAT communication skills and know how to get the message across
• Planning. 
• Demonstrated ability to work collaboratively with colleagues from multiple teams & locations to accomplish company goals
• Ability to work under pressure and tight deadlines.
• Ability to work well in an international start-up team environment
• Interest or passion for Sustainability a plus

Location: Warsaw, Poland - Rondo ONZ, Spektrum Tower (with working from home options)

In return for your expertise and energy, we offer:

• Ability to work in an autonomous way and in an environment where your ideas are valued
• Opportunity to work within an international team environment
• Casual and very friendly atmosphere
• Competitive salary aligned with experience
• Training
• Flexi-time and home office
• Benefits (covered or co-financed): health care, Multisport card, life insurance, lunch card, French and Polish classes

For more information about EcoVadis please visit: www.ecovadis.com.

EcoVadis does not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, disability, veteran status or any other protected category.