Customer Success Intern - German speaker- Barcelona (F/M/D)

  • Barcelona, Spain
  • Full-time

Company Description

EcoVadis offers an exciting, truly international job opportunity in an innovative and dynamic environment. Awarded as the fastest-growing startup in the sustainable supply chain space, EcoVadis is driven by a global team of over 700 employees represented by over 40 nationalities making a real impact on the environmental and social practices of companies around the world. We aim at improving environmental and social practices of companies by leveraging the influence of the global supply chain. More than 650 global multinational companies have selected the EcoVadis solution, including Verizon, GSK, Coca Cola Enterprises, Nestle, Johnson & Johnson, Renault, ING Bank, and Subway.
Join us, we’re looking for collaborative, fun and passionate people to help us make a difference!

Job Description

Your primary responsibility is to support the fast-growing Customer Success Manager (CSM) team by reliably maintaining and improving business reports and processes. The internship will provide you with a broad and deep understanding of Customer Success Management responsibilities in developing  successful client programs and partnerships.

Your tasks will include (but will not be limited to): 

  • Supporting CSM team members on data analysis, client reports and presentation preparation 
  • Participation in some client calls or client facing communications

  • Other operational ad’hoc support to CSMs

  • Maintenance of CSM business unit reporting tools, dashboards and reports (via EcoForce, ClicData, Excel, …)

  • Align with stakeholders to ensure tools support operational requirements

  • Create models to answer current business questions; validate and understand the conclusions

  • Teamwork and best practices sharing to contribute to the development of EcoVadis services and to maintain a positive and motivating atmosphere 

  • Contribute to internal projects of formalization and standardization of CSM processes with a positive impact on team efficiency and quality 

Qualifications

  • A demonstrated commitment to CSR and sustainability fields
  • Strong skills in Google Suite and MS Office, especially exceptional Excel and Powerpoint skills (analytics & data visualization, including the ability to communicate quantitative data into a visually engaging story and to organize/integrate large amounts of information into concise presentation)

  • Excellent communication skills in English (both written and verbal)

  • Demonstrated ability to pick up new skills proactively. Effective time manager and multi-tasker able to effectively prioritize in a fast-paced environment. Creative problem solver with strong attention to detail

  • Ability to work well in an international and multicultural environment.

  • Self-driven, results oriented and team player

  • Experience with building dashboards and/or with monitoring/reporting, as well as German language skills are a plus

Additional Information

Perks at EcoVadis:

  • Working closely with a cross functional team of highly motivated and intelligent folks with a unique range of startup and enterprise experience,
  • Vibrant company culture with frequent team building events, 
  • Mentorship opportunities,
  • Career growth opportunities,
  • Location: Barcelona
  • When: ASAP

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