EcoVadis offers an exciting, truly international job opportunity in an innovative and dynamic environment. Awarded as the fastest-growing startup in the sustainable supply chain space, EcoVadis is driven by a young team of over 40 nationalities making a real impact on the environmental and social practices of companies around the world. We aim at improving environmental and social practices of companies by leveraging the influence of global supply chain. More than 150 global multinational companies have selected the EcoVadis solution, including Verizon, GSK, Coca Cola Enterprises, Nestle, Johnson & Johnson, Renault, ING Bank, and Subway!

Mission
The senior customer support specialist takes ownership of our customers' experience and provides high-touch assistance to their questions and concerns. You are a trusted advisor and have the power to influence by being the eyes, ears, and voice of our company. You are on the front lines of the EcoVadis mission!

Core Responsibilities
● Providing support for customers via phone, email, etc., to ease their experience on the
platform, answer questions, and provide consultative assistance.
● Maintain Product Expertise; To answer customer complaints and questions, senior
customer service specialists must be experts in its products.
● Take appropriate steps to listen, understand, and engage with the customer to find solutions and communicate options.
● Developing a comprehensive understanding of the EcoVadis platform, processes, and
practices to ensure quality assistance with incoming customer queries; continuous
learning is necessary to expand service offerings and make improvements.
● Understanding and communicating industry best practices and the evolution of
EcoVadis product, platform functionality, methodology, and administrative services
integral to the customer's success.
● Identifying risks to the customers’ successful completion of the EcoVadis evaluation
process and actively work to mitigate issues before they happen, working with
internal and external stakeholders to facilitate communication and information
exchange.
● Capturing internal and customer-sourced insights, then proactively reporting and
contributing as necessary with the Team Leader, Management, and other EcoVadis
BUs to bridge gaps that may exist between customer expectations and participation.
● Assist Management in Training and Developing Customer Service Representatives.
● Ability to interact with other departments seamlessly, handling escalations and focus
on proactive support (Bad feedback checks/ classification).
● Additional responsibilities related to the function may be required.

You must have an exceptional level of drive and a desire to learn new skills. You should have
excellent verbal and written communication, interpersonal and active listening skills, as well
as the ability to connect with others easily.

Specific qualifications for the role include:
● Business fluency in English/French is a must; proficiency in additional languages
would be a plus.
● At least 1-2 years of experience, preferably with international exposure in a customer
service/support role.
● Experience in Customer Service, Customer Support or help desk.
● Ability to speak with a customer as first-level support.
● Customer and quality-oriented attitude.
● Being open-minded and flexible.
● Excellent written and verbal communication skills.
● Good time management with strong organizational skills.
● Interest in Sustainability would be a plus.

What we offer:

·        The opportunity to work in an autonomous way and in a dynamic environment where your ideas will be valued

·        You will benefit from an in-house training

·        Managing cross-functional projects and interacting with a young and diverse team

·        Medical scheme, pension scheme and other interesting benefits

Give your career a boost! Join an outstanding team of talented individual working on a project that makes sense...

Beginning: ASAP

Location: Based in Ebene, Cybercity, Mauritius

Full time position

In return for your expertise and energy, we offer challenge, opportunities, a salary aligned with experience and a casual environment.

For more information about EcoVadis please visit our site: www.ecovadis.com

EcoVadis in 2 minutes: http://intro.ecovadis.com/