Customer Success Manager (M/F/D) - Paris

  • Paris, France
  • Full-time

Company Description

CyberVadis offers a scalable solution for managing the full third-party cybersecurity assessment process. The CyberVadis platform is based on a methodology that maps to all major international compliance standards, and combines the speed of automation with the accuracy and effectiveness of a team of experts. This includes engaging vendors directly with assessments, validating results with an in-house team of security analysts, and issuing companies a standardized cybersecurity rating that they can share with others, along with a detailed improvement plan for increasing their score and the ability to collaborate with clients and vendors on implementing better practices. 

CyberVadis was developed by EcoVadis, the world’s most trusted provider of businesses sustainability ratings, intelligence and collaborative performance improvement tools for global supply chains. EcoVadis counts industry leaders like Johnson & Johnson, L’Oréal, Nestlé, and Michelin, among the more than 45,000 businesses on its network.

Join us, if you want to help us make a real impact on the information security practices of companies around the world.

We are looking for talented, highly-motivated people who embrace change and who share our values of professionalism, responsibility and integrity.


Job Description

Your tasks will include (but will not be limited to):

  • Account Management:

    • Manage a portfolio of existing customers, ensuring that they maximize the value they get from the Cybervadis solutions. Actively contribute to maintain a high satisfaction level towards Cybervadis services.

    • Advise existing accounts on the implementation of their sustainable procurement program, enable and support changes when required. Promote up-sell of additional services when needed.

    • Establish and maintain a strong relationship with customer project managers and decision makers. Successfully manage contracts renewals.

    • Act as the main point of contact for your accounts, providing project management support to liaise between customer teams and Cybervadis operations teams.

    • Carefully monitor operations with your customers (forecast and delivery) in order to guarantee operational KPIs are met.

  • Other:

    • Contribute to Cybervadis continuous improvement process by providing feedback to product management team on solution development needs.  

    • Lead and/or support a variety of Customer-focused projects

    • Teamwork and best practices sharing to contribute to the development of Cybervadis service and to maintain a positive and motivating atmosphere


Required Qualifications

  • 4 years+ successful Account Management experience with large accounts acquired in fast paced environment
  • Excellent communication skills (Both written and verbal)
  • Fluency in English and French. German is a nice to have 
  • Bachelor's Degree required
  • Computer literate (MS office, Google Suite, Project management tools…)
  • Ability to work well in an international and multicultural environment.
  • Self-driven, results oriented and team player.
  • International exposure is a must

Additional Information

Perks at EcoVadis:

  • Working closely with a cross functional team of highly motivated and intelligent folks with a unique range of startup and enterprise experience 

  • Vibrant company culture with frequent team building events 

  • Mentorship opportunities

  • Career growth opportunities

Location: Paris

When: ASAP

Videos To Watch

Privacy Policy