At EcoVadis, we envision a global marketplace where sustainability intelligence influences every business decision – improving economies, people's lives and the planet we all depend on. EcoVadis counts industry leaders like Johnson & Johnson, L’Oréal, Nestlé, and Michelin, among the 55,000+ businesses on its network. 

With an ambitious, purposeful mission to provide the world's most trusted business sustainability ratings, EcoVadis is driven by a diverse team sharing the core values of commitment, customer-focus, courage, integrity, kindness and happiness.

EcoVadis offers you exciting career opportunities in an innovative and dynamic environment. We are looking for passionate team players from a variety of disciplines – from CSR and sustainability experts to customer engagement and engineering talents – to join us to make a real impact on the environmental and social practices of companies worldwide. Join us! 

Your tasks will include (but will not be limited to): 

• Team Management 

  • Manage a team of Client Success Managers based in Australia and Hong Kong with an focus on onboarding new customers in the APAC/ANZ region, growing our existing customers’ sustainable procurement programs and providing exemplary account management end-to-end

  • Lead by example and take an active role in coaching, training, and ensuring the vision of the local & global CSM strategy is clearly communicated and understood

  • Act as a senior point of escalation/account sponsor on your team’s accounts, supporting to build trust and strengthen executive relationships  on select accounts

  • Conduct semesterial reviews of employees and ensure communication of expectations, results, and reporting on performance metrics is clear

  • Responsibility and accountability for monitoring and driving performance in your team order to guarantee KPIs are met

  • Participate in the local recruiting process (screening, interviews, internal feedback, etc)

• Account Management:

  • Manage a portfolio of existing customers, ensuring that they maximize the value they get from the EcoVadis solutions. Actively contribute to maintain a high satisfaction level towards Ecovadis services.

  • Advise existing accounts on the implementation of their sustainable procurement program, enable and support changes when required. Promote upsell of additional services when needed.

  • Establish and maintain a strong relationship with customer project managers and decision makers. Successfully manage contracts renewals. 

  • Act as the main point of contact for your accounts, providing project management support to liaise between customer teams and EcoVadis operations teams. 

  • Carefully monitor operations with your customers (forecast and delivery) in order to guarantee operational KPIs are met.

• Other:

  • Maintain a close relationship and leverage synergies with APAC/ANZ Sales team with a specific focus on ANZ market. 

  •  Contribute to Ecovadis continuous improvement process by providing feedback to the product management team on solution development needs.  

  • Lead and/or support a variety of Customer-focused projects

  • Teamwork and best practices sharing to contribute to the development of EcoVadis service and to maintain a positive and motivating atmosphere

• 7 years + successful Account Management experience with large accounts acquired in fast paced environment
• First people management experience is a plus
• Excellent communication skills (Both written and verbal)
• Fluency in English and French is a must. Other languages a definite plus
• Bachelor's Degree required
• Computer literate (MS office, Google Suite, Project management tools…)
• Ability to work well in an international and multicultural environment.
• Self-driven, results oriented and team player.
• International exposure is a must

Where: Melbourne
When: As soon as possible 

Learn more on https://ecovadis.com

What we’re offering 

● An exceptional working environment that values your initiative, your ideas and your character 

● The possibility to actively contribute to the success of an exciting start-up project, while benefiting from the the support of a successful group 

● The opportunity to work with a fantastic and diverse team from 40+ countries 

● Competitive compensation, which will vary based on profile and experience