Junior Customer Onboarding Agent

  • Ebene, Mauritius
  • Full-time

Company Description

At EcoVadis, we envision a global marketplace where sustainability intelligence influences every business decision – improving economies, people's lives and the planet we all depend on. EcoVadis counts industry leaders like Johnson & Johnson, L’Oréal, Nestlé, and Michelin, among the 55,000+ businesses on its network. 

With an ambitious, purposeful mission to provide the world's most trusted business sustainability ratings, EcoVadis is driven by a diverse team sharing the core values of commitment, customer-focus, courage, integrity, kindness and happiness. 

EcoVadis offers you exciting career opportunities in an innovative and dynamic environment. We are looking for passionate team players from a variety of disciplines – from CSR and sustainability experts to customer engagement and engineering talents – to join us to make a real impact on the environmental and social practices of companies worldwide. Join us! 

Job Description

  • Engage with customers via phone, email, webinar, etc to ensure that the customer suscribes to the EcoVadis Platform services

  • Appropriately communicate EcoVadis product capabilities and associated business benefits to address customer needs throughout the onboarding process.

  • Identify risks (i.e limited activity, communication issues, etc) to the customer's successful completion of the EcoVadis onboarding and evaluation process while actively working to mitigate issues before they happen.

  • Work with internal & external stakeholders to facilitate communication & information exchange.

  • Develop a comprehensive understanding of our customers including key industries, business challenges and objectives.

  • Understand and communicate industry best practices and the evolution of EcoVadis product and platform functionality, methodology, and administrative services integral to the customer's success

  • Capture and record internal and customer-sourced insights, then proactively report & contribute as necessary with the Team Leader, Management, & other EcoVadis BU’s to bridge gaps that may exist between customer expectations & participation.

  • Additional responsibilities related to the function may be required.

Qualifications

  • Bachelor or Diploma in Communication, International Business Management or any related field

  • Candidates not having above but HSC holders with more than 2 years of working experience in the related field will also be considered

  • At least 2 years of working experience in a sales/support/account management/customer success role

  • Fluent in English and French (Oral and Written)

  • Proficiency in additional languages would be an advantage (Hindi, Arabic)

  • International exposure with UK, French, Indian or Emerging markets would be an advantage

  • Good customer service skills

  • Basic sales and convincing skills

  • Ability to work under pressure and tight deadlines.

  • Having a knowledge of software such as Sales force would be an advantage

  • Ability to work in an international team

Additional Information

Give your career a boost! Join an outstanding team of talented individual working on a project that makes sense...

Beginning: ASAP

Upon completion of training, candidate will be requested to work from home CET hours thrice a week

Location: Based in Ebene, Cybercity, Mauritius

Full time position

In return for your expertise and energy, we offer challenge, opportunities, a salary aligned with experience and a casual environment.

What EcoVadis offers:
•    The opportunity to work in a young and multicultural environment (over 30 nationalities).
•    You will benefit from a daily mentorship.
•    Managing cross-functional projects and interact with a young and diverse team.

For more information about EcoVadis please visit our site: www.ecovadis.com

EcoVadis in 2 minutes: http://intro.ecovadis.com/

Keywords: customer onboarding; customer service; customer support

EcoVadis does not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, disability, veteran status or any other protected category.

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