EcoVadis offers an exciting, truly international job opportunity in an innovative and dynamic environment. Awarded as the fastest-growing startup in the sustainable supply chain space, EcoVadis is driven by a young team of over 0 nationalities making a real impact on the environmental and social practices of companies around the world.

Join us, we’re looking for collaborative, fun and passionate people to help us make a difference!

Your responsibilities will consist of:

• Providing immediate assistance on issues reported by users of EcoVadis tools comprising mainly of complex web applications and APIs.

• Ability to understand complex web applications with a view to troubleshooting reported issues and identifying root causes.

• Ability to inspect technical issues with web application performance (DNS lookup, network browser inspection). 

• Providing clear steps to reproduce, instructions and supporting developers to understand the nature of the issue to be fixed and evaluating retroactive actions. 

• Collaborating with end users, functional analysts and developers  to identify and solve issues

• Providing high quality support to all users across the business, either by writing or by engaging into verbal conversations.

• Ownership and follow up of the reported issues, looping in end users about actions to be taken when needed 

• Active monitoring of the application and logs to detect issues/outages with the aim to proactively react to those alerts and manage the communication with affected users.

• Ability to read technical and functional documentation, and to discuss with business users to understand the desired behavior of the applications. 

• Ensuring the quality of the delivered fixes in a timely manner.

• Ensuring preventive maintenance by analyzing application root cause issues.

• Advocating customer needs by sharing feedback with the development & business analysis organizations to continuously improve the product.

• Drive and/or participate during incidents in the resolution and manage affected user's expectations.

• Fluent written and spoken English
• Chinese language would be a very valuable plus
• Relevant Diploma: Degree in Computer Science or other relevant degree is preferable
• 5 years working experience in a Web Application Support environment, specially in Azure .Net environment and attending complex applications. 
• Ability to manage Service Level Agreements (SLA) and Operation Level Agreement (OLA)
• Knowledge of ITSM tools (Jira, TFS, VSTS, ZenDesk, Azure DevOps, etc.)
• SQL and C#.Net programming knowledge - code debugging
• Experience with Visual Studio and SQL Server
• Ability to deal with multiple tasks and work in a dynamic multi-cultural environment.
• Experience in monitoring tools (Kibana, Azure App Insights , Sentry, site24/7, etc...)

Skills:

• Excellent written and verbal communication skills
• Customer service experience and problem solving skills
• Understanding, investigation & diagnostic skills
• Excellent organization skills
• Ability to work remotely with team members geographically distributed

Nice to have:

• Confirmed skills to drive projects and people.
• Understanding of software development life cycles and software development / deployment methodologies
• Experience with agile software development
• ITIL Knowledge

Additional Information

• Beginning: ASAP
• Full time position
• Location: Taikoo

In return for your expertise and energy, we offer:

• Basic Salary + Bonus plan
• Flexi-time / Work From Home
• Health and Dental Benefits
• Casual and very friendly environment
• Opportunity to work in a truly international atmosphere

Keywords: CSR; Corporate Social Responsibility; Sustainable Development; Analyst; Environmental Management; Sustainability;

Are you interested? Please apply directly online by clicking on the link below and attaching your CV in PDF format.

For more information about EcoVadis please visit our site: www.ecovadis.com

EcoVadis does not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, disability, veteran status or any other protected category.