Customer Onboarding Specialist (F/M/D) - Paris
- Paris, France
EcoVadis offers an exciting, truly international job opportunity in an innovative and dynamic environment. Awarded as the fastest-growing startup in the sustainable supply chain space, EcoVadis is driven by a global team of over 650 employees represented by over 40 nationalities making a real impact on the environmental and social practices of companies around the world. We aim at improving environmental and social practices of companies by leveraging the influence of the global supply chain. More than 450 global multinational companies have selected the EcoVadis solution, including Verizon, GSK, Coca Cola Enterprises, Nestle, Johnson & Johnson, Renault, ING Bank, and Subway.
EcoVadis is looking for a Customer Onboarding Specialist to assist and boost response rates with potential customers while driving value throughout their EcoVadis experience. As an Onboarding Specialist, you will contact companies that have already been recommended to Ecovadis by their own clients. To these companies, you will be a trusted advisor, shaping their first (and future) experience with us.This position is a high touch service that respects the relationship of the customers to EcoVadis and is a true EcoVadis ambassador.
Engage with customers via phone, email, webinar, etc to assist in the customer onboarding process and drive a high response rate.
Appropriately communicate EcoVadis product capabilities and associated business benefits to address customer needs throughout the onboarding process.
Identify risks (i.e limited activity, communication issues, etc) to the customer’s successful completion of the EcoVadis onboarding and evaluation process while actively working to mitigate issues before they happen. Work with internal & external stakeholders to facilitate communication & information exchange.
Develop a comprehensive understanding of our customers including key industries, business challenges and objectives.
Understand and communicate industry best practices and the evolution of EcoVadis product and platform functionality,methodology, and administrative services integral to the customer's success
Capture and record internal and customer-sourced insights, then proactively report & contribute as necessary with the Team Leader, Management, & other EcoVadis business units to bridge gaps that may exist between customer expectations & participation.
Additional responsibilities related to the function may be required.
Must be fluent in English & Turkish. Other languages, particularly French, are appreciated.
At least one year work experience in a customer facing role.
Excellent communication skills (oral and written).
Complete comfort with proactively making phone calls (to potential customers) while in a shared office space.
Customer and quality oriented attitude.
Ability to work under pressure and tight deadlines.
Comfortable quickly adapting to new software and tools.
Ability to work well in an international high growth fast-paced team environment.
Experience with Salesforce and Zendesk is appreciate
Passion for sustainability.
Perks at EcoVadis:
Working closely with a cross functional team of highly motivated and intelligent folks with a unique range of startup and enterprise experience
Vibrant company culture with frequent team building events
Career growth opportunities