Customer Success Manager (M/F/D) - London
- London, UK
EcoVadis offers an exciting, truly international job opportunity in an innovative and dynamic environment. Awarded as the fastest-growing startup in the sustainable supply chain space, EcoVadis is driven by a global team of over 650 employees represented by over 40 nationalities making a real impact on the environmental and social practices of companies around the world. We aim at improving environmental and social practices of companies by leveraging the influence of the global supply chain. More than 450 global multinational companies have selected the EcoVadis solution, including Verizon, GSK, Coca Cola Enterprises, Nestle, Johnson & Johnson, Renault, ING Bank, and Subway.
EcoVadis is looking for a talented Customer Success Manager who is driven by sustainability issues, to step up and join our London team, bringing some energy and joy to the role, looking after EcoVadis' customers.
The Customer Success Manager's primary responsibility is to:
Provide thought leadership and effectively communicate the EcoVadis vision for Sustainable Supply Chain Management;
Drive effective implementation strategies of the EcoVadis solution within a portfolio of key Accounts;
Closely monitor customers’ implementation success and grow EcoVadis sales within the accounts;
Act as a key facilitator between the Customer and EcoVadis delivery teams;
Improve customer satisfaction by appropriate escalation of issues leading to resolution of problems.
Duties And Responsibilities
Builds relationships with key buying influencers across the management (CPO, CSR VP, Project Manager);
Ensures effective roll outs within existing client base - high level program management;
Drives Change Management to integrate EcoVadis ratings into customers’ procurement processes (e.g. RFP’s, SRM, Qualification);
Identifies opportunities for expanding usage and obtains customer advocacy;
Create powerful visual presentations and winning proposals for additional services;
Teamwork and best practice sharing to contribute to the development of EcoVadis service offering.
Providing support for Account Executives business development efforts.
5 years + successful Customer Management experience with large accounts acquired in fast paced environment
Excellent communication skills (both written and verbal)
Fluency in English is a must. Additional languages preferred, but not required
Procurement or sustainability experience preferred (either consulting or software)
Proven successful experience in sales and/or consulting roles (preferably B2B)
Bachelor's Degree required, preferably in business sustainability-related topics
Computer literate (MS office, Google Suite, Project management tools…)
Ability to work well in an international and multicultural environment.
Self-driven, results oriented and team player.
International exposure is a must
When: As soon as possible
Learn more on https://ecovadis.com
What we’re offering
A rare opportunity to get in and contribute meaningfully to a growing business: We have a solid foundation of over 450 global industry leaders as customers and 13 years of revenue growth, and yet only a few percent penetrated in our opportunity: the sky's the limit!
Exercise your initiative in an environment where your character as well as your ideas are valued
A career with a positive impact: Ultimately, we are striving to make the world more sustainable, and along the way you will develop or deepen your understanding of Sustainable Development and Sustainable Procurement