Customer Success Specialist - German speaker
- Warsaw, Poland
At EcoVadis, we envision a global marketplace where sustainability intelligence influences every business decision – improving economies, people's lives and the planet we all depend on. EcoVadis counts industry leaders like Johnson & Johnson, L’Oréal, Nestlé, and Michelin, among the 55,000+ businesses on its network.
With an ambitious, purposeful mission to provide the world's most trusted business sustainability ratings, EcoVadis is driven by a diverse team sharing the core values of commitment, customer-focus, courage, integrity, kindness and happiness.
EcoVadis offers you exciting career opportunities in an innovative and dynamic environment. We are looking for passionate team players from a variety of disciplines – from CSR and sustainability experts to customer engagement and engineering talents – to join us to make a real impact on the environmental and social practices of companies worldwide. Join us!
Your primary responsibility will be to provide support to the Customer Success Management (CSM) Team in the DACH market. Your tasks will include (but will not be limited to):
CSM operations support:
Collaborating with 2-3 Customer Success Managers to ensure effective implementation of the EcoVadis solution to their portfolio of clients
Processing supplier lists for assessment and other operational tasks related to supplier data
Managing operational elements of key accounts (attending weekly calls to provide follow-ups)
Liaising with other EcoVadis departments to ensure clients’ requests are fulfilled within set deadlines
Technical & project management:
Leading internal projects contributing to the formalization and standardization of CSM processes
Leading and/or supporting a variety of client-focused projects
Teamwork and best practices sharing to contribute to the development of the EcoVadis service
Around 1 year of successful Customer Support experience in a fast paced environment
Full proficiency in English and German is a must
Excellent communication and presentation skills: written and verbal
Adept problem solver; involvement in projects will require agility and a consultative mindset
Experience in working autonomously; high level of organizational skills; ability to prioritize tasks and manage time
Attention to detail
Being computer and data savvy (MS office, Google Suite, Project management tools); expertise in Excel is a must
Previous professional international exposure is a must
Beginning: April or May 2021
Full time position
Location: Warsaw, Poland - Rondo ONZ, Spektrum Tower
In return for your expertise and energy, we offer:
- Challenge and possibility to work in an autonomous way in an environment where your ideas are valued
- Casual and very friendly atmosphere
- Competitive salary aligned with experience
- Flexi-time and home office
- Benefits (covered or co-financed): health care, Multisport card, life insurance, French and Polish classes
For more information about EcoVadis please visit: www.ecovadis.com.
EcoVadis does not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, disability, veteran status or any other protected category.