Customer Success Manager (F/M/D) - Paris

  • Paris, France
  • Temps complet

Description de l'entreprise

At EcoVadis, we envision a global marketplace where sustainability intelligence influences every business decision – improving economies, people's lives and the planet we all depend on. EcoVadis counts industry leaders like Johnson & Johnson, L’Oréal, Nestlé, and Michelin, among the 55,000+ businesses on its network.

With an ambitious, purposeful mission to provide the world's most trusted business sustainability ratings, EcoVadis is driven by a diverse team sharing the core values of commitment, customer-focus, courage, integrity, kindness and happiness.

EcoVadis offers you exciting career opportunities in an innovative and dynamic environment. We are looking for passionate team players from a variety of disciplines – from CSR and sustainability experts to customer engagement and engineering talents – to join us to make a real impact on the environmental and social practices of companies worldwide.

Join us!

Description du poste

Your tasks will include (but will not be limited to):

  • Account Management:

    • Manage a portfolio of existing customers, ensuring that they maximize the value they get from the EcoVadis solutions. Actively contribute to maintain a high satisfaction level towards Ecovadis services.

    • Advise existing accounts on the implementation of their sustainable procurement program, enable and support changes when required. Promote upsell of additional services when needed.

    • Establish and maintain a strong relationship with customer project managers and decision makers. Successfully manage contracts renewals.

    • Act as the main point of contact for your accounts, providing project management support to liaise between customer teams and EcoVadis operations teams.

    • Carefully monitor operations with your customers (forecast and delivery) in order to guarantee operational KPIs are met.

  • Other:

    • Contribute to Ecovadis continuous improvement process by providing feedback to product management team on solution development needs.  

    • Lead and/or support a variety of Customer-focused projects

    • Teamwork and best practices sharing to contribute to the development of EcoVadis service and to maintain a positive and motivating atmosphere

Qualifications

Required Qualifications

  • 2 years+ successful Account Management experience with large accounts acquired in fast paced environment
  • Excellent communication skills (Both written and verbal)
  • Fluency in English and French is a must. Spanish or Italian proficiency would be highly appreciated
  • Bachelor's Degree required
  • Computer literate (MS office, Google Suite, Project management tools…)
  • Ability to work well in an international and multicultural environment.
  • Self-driven, results oriented and team player.
  • International exposure is a must

Informations complémentaires

Where

-Location: Paris

-Reporting: CSM Team Leader

When

-As soon as possible

-Full time contract

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