Senior Customer Success Manager (F/M/D) - Paris

  • Paris, France
  • Full-time

Company Description

At EcoVadis, we envision a global marketplace where sustainability intelligence influences every business decision – improving economies, people's lives and the planet we all depend on. EcoVadis counts industry leaders like Johnson & Johnson, L’Oréal, Nestlé, and Michelin, among the 55,000+ businesses on its network. 

With an ambitious, purposeful mission to provide the world's most trusted business sustainability ratings, EcoVadis is driven by a diverse team sharing the core values of commitment, customer-focus, courage, integrity, kindness and happiness. 

EcoVadis offers you exciting career opportunities in an innovative and dynamic environment. We are looking for passionate team players from a variety of disciplines – from CSR and sustainability experts to customer engagement and engineering talents – to join us to make a real impact on the environmental and social practices of companies worldwide. Join us! 

Job Description

Your tasks will include (but will not be limited to):

  • Account Management:

    • Manage a portfolio of existing customers, ensuring that they maximize the value they get from the EcoVadis solutions. Actively contribute to maintain a high satisfaction level towards Ecovadis services.

    • Advise existing accounts on the implementation of their sustainable procurement program, enable and support changes when required. Promote upsell of additional services when needed.

    • Establish and maintain a strong relationship with customer project managers and decision makers. Successfully manage contracts renewals.

    • Act as the main point of contact for your accounts, providing project management support to liaise between customer teams and EcoVadis operations teams.

    • Carefully monitor operations with your customers (forecast and delivery) in order to guarantee operational KPIs are met.

  • Other:

    • Contribute to Ecovadis continuous improvement process by providing feedback to product management team on solution development needs.  

    • Lead and/or support a variety of Customer-focused projects

    • Teamwork and best practices sharing to contribute to the development of EcoVadis service and to maintain a positive and motivating atmosphere

Qualifications

  • 5 years+ successful Account Management experience with large accounts acquired in fast paced environment
  • Excellent communication skills (Both written and verbal)
  • Fluency in English and French is a must. Spanish or Italian proficiency would be highly appreciated
  • Bachelor's Degree required
  • Computer literate (MS office, Google Suite, Project management tools…)
  • Ability to work well in an international and multicultural environment.
  • Self-driven, results oriented and team player.
  • International exposure is a must

Additional Information

Where

Location: Paris

Reporting: CSM Team Leader

When

As soon as possible 

Full time contract

Are you interested? Please apply directly online by clicking on the link below.

In return for your expertise and energy, we offer challenge, opportunities, a salary aligned with experience and a casual environment.

For more information about EcoVadis please visit our site:

www.ecovadis.com

Keywords: Sales Executive; Key Account Manager; Program Manager; Project Management; Customer Relationship; CSR; Sustainability; Client Manager; German speaker

EcoVadis does not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, disability, veteran status or any other protected category.

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