Customer Support Agent - English/French Speaker

  • Ebene, Plaines Wilhems, Mauritius
  • Full-time

Company Description

EcoVadis offers an exciting, truly international opportunity to build a career while making a positive impact on the environmental and social practices of companies around the world. Recognized as the most trusted business in the sustainable supply chain space, EcoVadis is driven by a diverse team of over 45 nationalities with offices around the the world.

Join our growing team, we’re looking for collaborative, fun and passionate people to help us make a difference!

Job Description

This position interacts with all EcoVadis customers (Buyers & Suppliers) to provide exemplary service that respects the unique relationship each customer has with us and serves as an EcoVadis ambassador to the world.

Core Responsibilities

  • Provide support for customers primarily via email, chat, and phone to ease their experience on the platform, answer questions, and provide consultative assistance.

  • Take appropriate steps to listen, understand, and engage with the customer to find solutions & communicate options.

  • Develop a comprehensive understanding of the EcoVadis platform, processes, & practices to ensure quality assistance with incoming customer queries.

  • Understand and communicate industry best practices and the evolution of EcoVadis product and platform functionality, methodology, and administrative services integral to the customer's success

  • Capture and record internal and customer-sourced insights to bridge gaps that may exist between customer expectations & participation.

  • Additional responsibilities related to the function may be required

Qualifications

  • Bachelor or Diploma in Communication, International Business Management or any related field having at least 1-year working experience
     
  • Fluent in English and French, additional languages is a plus
     
  • Candidates not having above but HSC holder with more than 2 years of working experience in the related field will also be considered
     
  • international exposure in a support role (even if only dealing with international clients over the phone)
     
  • Good oral and written communication skills
     

Required skill

The ideal candidate should demonstrate the following skills and aptitudes:

  • Excellent customer service skills and quality oriented attitude

  • Knowledge of Zendesk software would be an advantage

  • Ability to work in an international team and be a team player

  • Excellent interpersonal, persuasive communication and sales skills

Additional Information

  • Give your career a boost! Join an outstanding team of talented individual working on a project that makes sense...

    Beginning: ASAP

    Location: Based in Ebene, Cybercity, Mauritius

    Full time position

    In return for your expertise and energy, we offer challenge, opportunities, a salary aligned with experience and a casual environment.

    What EcoVadis offers:
    •    The opportunity to work in a young and multicultural environment (over 30 nationalities).
    •    You will benefit from a daily mentorship.
    •    Managing cross-functional projects and interact with a young and diverse team.

    For more information about EcoVadis please visit our site: www.ecovadis.com

    EcoVadis in 2 minutes: http://intro.ecovadis.com/

    Keywords: customer onboarding; customer service; customer support

    EcoVadis does not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, disability, veteran status or any other protected category. 

Privacy Policy