Collection and Support Junior

  • Hong Kong
  • Full-time

Company Description

EcoVadis offers an exciting, truly international opportunity to build a career while making a positive impact on the environmental and social practices of companies around the world. Recognized as the most trusted business in the sustainable supply chain space, EcoVadis is driven by a diverse team of over 45 nationalities with offices around the the world.

Join our growing team, we’re looking for collaborative, fun and passionate people to help us make a difference!

Job Description

EcoVadis is seeking a Collection and Support Junior to join the Finance team in Hong Kong. This position is responsible for managing the company’s accounts receivables including; billing modifications, processing incoming payments, collections and reconciling customer accounts. 

This position interacts with internal and external customers on a daily basis and must provide a consistently high level of customer service.

Qualifications

Core Responsibilities

  • Maintain and engage with a portfolio of ageing receivables accounts via phone and emails to assist in the recovery of all past due accounts,

  • Research disputed accounts as needed to determine the cause and validity of the delinquency and takes appropriate action (invoice resend, billing modifications, basic invoicing explanations, etc.) to resolve and/or identify significant collection issues and escalate appropriately,

  • Collaborate with EcoVadis internal and external stakeholders to resolve any billing and debt collection queries efficiently and effectively. 

  • Assist with a variety of internal projects based on the needs of the organization,

  • Liaise with international colleagues from all departments regularly to assist and add value to EcoVadis global mission.

 

Eligibility Criteria

Qualifications and profile

  • Fluency in Mandarin and English is a MUST. 

  • Fluency in Korean or Vietnamese language will be a plus.

  • Bachelor degree or Diploma in a Business or Finance related discipline would be preferred, but applicants with other backgrounds will be considered,

  • Prior customer service or collection experience would be appreciated but not obligatory,

  • Proficiency in Excel is a plus.

Required skills

The Collection and Support Junior must be

  • Customer service oriented

  • Goal/results and solutions driven

  • Self-motivated

  • Autonomous and proactive

  • Reliable, dependable and honest

  • Professional, tactful and sensitive

  • Have a positive attitude and enjoy working in a fast paced environment

Additional Information

  • Beginning:ASAP
  • Full time position
  • Location: Taikoo, Hong Kong

In return for your expertise and energy, we offer:

  • Basic Salary + Bonus plan
  • Flexi-time / Work From Home
  • Health and Dental Benefits
  • Casual and very friendly environment
  • Opportunity to work in a truly international atmosphere

Keywords: CSR; Corporate Social Responsibility; Sustainable Development; Analyst; Environmental Management; Sustainability;

Are you interested? Please apply directly online by clicking on the link below and attaching your CV in PDF format.

For more information about EcoVadis please visit our site: www.ecovadis.com

EcoVadis does not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, disability, veteran status or any other protected category.

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