Telemarketing/ Sales Agent

  • Ebene, Mauritius
  • Full-time

Company Description

At EcoVadis, we envision a global marketplace where sustainability intelligence influences every business decision – improving economies, people's lives and the planet we all depend on. EcoVadis counts industry leaders like Johnson & Johnson, L’Oréal, Nestlé, and Michelin, among the 55,000+ businesses on its network. 

With an ambitious, purposeful mission to provide the world's most trusted business sustainability ratings, EcoVadis is driven by a diverse team sharing the core values of commitment, customer-focus, courage, integrity, kindness and happiness. 

EcoVadis offers you exciting career opportunities in an innovative and dynamic environment. We are looking for passionate team players from a variety of disciplines – from CSR and sustainability experts to customer engagement and engineering talents – to join us to make a real impact on the environmental and social practices of companies worldwide. Join us! 

Job Description

  • Ability to quickly master the EcoVadis product and value to the customer

  • Sound knowledge of the global market

  • Customize and adapt approach to the market

  • Manage, monitor and assess the complexity of assigned portfolio 

  • Work with internal teams and EcoVadis clients to achieve Subscription sales targets

  • Document customer feedback and communicate to relevant internal teams to improve the EcoVadis Customer’s experience

  • Additional responsibilities related to the function may be required.

Qualifications

  • Bachelor or Diploma in Communication, International Business Management or any related field

  • Non degree holders with more than 5 years of working experience in the relevant field will also be considered

  • At least 2 years of working experience in a sales/support/account management/customer success role

  • Fluent in English and French (Oral and Written)

  • Proficiency in additional languages would be an advantage (Hindi, Arabic)

Required skill

The ideal candidate should demonstrate the following skills and aptitudes:

  • Excellent customer service skills

  • Be result oriented

  • Ability to work under pressure and meet tight deadlines.

  • Knowledge of CRM software such as Salesforce and Zendesk Sell would be an advantage

  • Ability to work in an international team and be a team player

  • Excellent interpersonal, persuasive communication and sales skills

Additional Information

Give your career a boost! Join an outstanding team of talented individual working on a project that makes sense...

Beginning: ASAP

Upon completion of training, candidate will be requested to work from home CET hours thrice a week

Location: Based in Ebene, Cybercity, Mauritius

Full time position

In return for your expertise and energy, we offer challenge, opportunities, a salary aligned with experience and a casual environment.

What EcoVadis offers:
•    The opportunity to work in a young and multicultural environment (over 30 nationalities).
•    You will benefit from a daily mentorship.
•    Managing cross-functional projects and interact with a young and diverse team.

For more information about EcoVadis please visit our site: www.ecovadis.com

EcoVadis in 2 minutes: http://intro.ecovadis.com/

Keywords: customer onboarding; customer service; customer support

EcoVadis does not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, disability, veteran status or any other protected category. 

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