Customer Onboarding Specialist

  • Ebene, Mauritius
  • Full-time

Company Description

At EcoVadis, we envision a global marketplace where sustainability intelligence influences every business decision – improving economies, people's lives and the planet we all depend on. EcoVadis counts industry leaders like Johnson & Johnson, L’Oréal, Nestlé, and Michelin, among the 55,000+ businesses on its network. 

With an ambitious, purposeful mission to provide the world's most trusted business sustainability ratings, EcoVadis is driven by a diverse team sharing the core values of commitment, customer-focus, courage, integrity, kindness and happiness. 

EcoVadis offers you exciting career opportunities in an innovative and dynamic environment. We are looking for passionate team players from a variety of disciplines – from CSR and sustainability experts to customer engagement and engineering talents – to join us to make a real impact on the environmental and social practices of companies worldwide. Join us! 

Job Description

  • Engage with customers via phone, email, webinar, etc to assist in the customer onboarding process and drive a high response rate.

  • Appropriately communicate EcoVadis product capabilities and associated business benefits to address customer needs throughout the onboarding process.

  • Identify risks (i.e limited activity, communication issues, etc) to the customer's successful completion of the EcoVadis onboarding and evaluation process while actively working to mitigate issues before they happen. Work with internal & external stakeholders to facilitate communication & information exchange.

  • Develop a comprehensive understanding of our customers including key industries, business challenges and objectives.

  • Understand and communicate industry best practices and the evolution of EcoVadis product and platform functionality, methodology, and administrative services integral to the customer's success

  • Capture and record internal and customer-sourced insights, then proactively report & contribute as necessary with the Team Leader, Management, & other EcoVadis BU’s to bridge gaps that may exist between customer expectations & participation.

  • Additional responsibilities related to the function may be required.

Qualifications

 

  • Qualifications and Experience

  • Bachelor or Diploma in Communication, International Business Management or any related field

  • Candidates not having above but HSC holders with more than 2 years of working experience in the related field will also be considered

  • At least 2 years of working experience in a sales/support/account management/customer success role

  • Fluent in English and French (Oral and Written)

  • Proficiency in additional languages would be an advantage (Hindi, Arabic)

  • International exposure with UK, French, Indian or Emerging markets would be an advantage

  • Good customer service skills

  • Ability to work under pressure and tight deadlines.

  • Having a knowledge of software such as Sales force and Zendesk Sell would be an advantage

  • Ability to work in an international team

Additional Information

Give your career a boost! Join an outstanding team of talented individual working on a project that makes sense...

Beginning: ASAP

Upon completion of training, candidate will be requested to work from home CET hours thrice a week

Location: Based in Ebene, Cybercity, Mauritius

Full time position

In return for your expertise and energy, we offer challenge, opportunities, a salary aligned with experience and a casual environment.

What EcoVadis offers:
•    The opportunity to work in a young and multicultural environment (over 30 nationalities).
•    You will benefit from a daily mentorship.
•    Managing cross-functional projects and interact with a young and diverse team.

For more information about EcoVadis please visit our site: www.ecovadis.com

EcoVadis in 2 minutes: http://intro.ecovadis.com/

Keywords: customer onboarding; customer service; customer support

EcoVadis does not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, disability, veteran status or any other protected category. 

 

 

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