Customer Success Advocate

  • Tokyo, Japan
  • Full-time

Company Description

EcoVadis offers an exciting, truly international opportunity to build a career while making a positive impact on the environmental and social practices of companies around the world. Recognized as the most trusted business in the sustainable supply chain space, EcoVadis is driven by a diverse team of over 45 nationalities with offices around the the world.

Join our growing team, we’re looking for collaborative, fun and passionate people to help us make a difference!

Job Description

Mission

Your primary responsibility is to provide support to the Customer Success Manager (CSM) team and collaborate to ensure effective implementation of the EcoVadis solution to their portfolio of Customers

Core Responsibilities

  •  Present our company to Clients and ensure their understanding of our services.

  • Retrieve data/information via BackOffice interface to conduct analyses and draft/prepare Client reports upon CSM  request.

  • Manage and maintain all client-focused documents, presentations and databases.

  • Act as a first-level support for clients questions on all EcoVadis operations issues.

  • Be ready to contact Clients to request information/clarifications when required

  • Liaise with other EcoVadis departments for achievement of objectives/goals.

  • Lead internal projects contributing to the formalization and standardization of CSM processes with a positive impact on team efficiency and quality

Qualifications

 

Eligibility Criteria

Qualifications and profile:

  • Bachelor's Degree required

  • 1 years + successful Customer Support experience with large accounts acquired in a fast paced environment.

  • Native Japanese

  • Fluency in English is a must. [Another language] a definite plus

  • High proficiency in Microsoft Office, especially Excel (vlookup, Pivot Table, conditional formula) and Powerpoint.

Required skills:

The ideal candidate should demonstrate the following skills and aptitudes:

  • Excellent communication skills (Both written and verbal)Strong analytical and problem solving skills.Organized, efficient, patient, highly autonomous and proactive.

  • Ability to work under pressure, within tight deadlines, and to adhere to strict guidelines/instructions.

  • Problem solver with strong attention to detail

  • Ability to work well in an international and multicultural environment

  • Self-driven, results oriented and team player

  • International exposure is a must

  • Ability to work well in an international environment.

Additional Information

  • Beginning: Oct  2019
  • Full time position (permanent after 6 months probation)
  • Location: Yotsuya Tokyo

In return for your expertise and energy, we offer:

  • Base salary + Bonus plan
  • Flexi-time / Work From Home
  • Casual and very friendly environment
  • Opportunity to work in a truly international atmosphere

Keywords: CSR; Corporate Social Responsibility; Sustainable Development; Analyst; Environmental Management; Sustainability;

Are you interested? Please apply directly online by clicking on the link below and attaching your CV in PDF format.

For more information about EcoVadis please visit our site: www.ecovadis.com

EcoVadis does not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, disability, veteran status or any other protected category.

 

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