Customer Success Manager (M/F/D)

  • Düsseldorf, Germany
  • Full-time

Company Description

EcoVadis offers an exciting, truly international opportunity to build a career while making a positive impact, in an innovative and dynamic environment. Recognized as the most trusted provider of business sustainability ratings for global commerce and supply chains, EcoVadis is driven by a diverse team of over 50 nationalities making a real impact on the environmental and social practices of companies around the world. More than 500 global multinational companies (“buyers”) have selected the EcoVadis solution, including Johnson & Johnson, Verizon, L’Oréal, Nestlé, Salesforce, Michelin, BASF Renault-Nissan, ING Bank, and Subway.  And EcoVadis has rated over 75,000 of their suppliers with ambitious goals to continue to multiply our positive impact.

Job Description

EcoVadis is looking for a talented Account Manager, driven by the CSR and environment, to step up and join the German team, bringing some energy and joy in a positive environment to take care of EcoVadis' customers. 

The Customer Success Manager primary responsibility is to:

  • Provide thought leadership and effectively communicate the EcoVadis vision for Sustainable Supply Management
  • Drive effective implementation strategies of the EcoVadis solution within a portfolio of key accounts
  • Closely monitor customers’ implementation success and grow EcoVadis up-sell within the accounts
  • Act as a key facilitator between Customer and EcoVadis delivery teams
  • Improve customer satisfaction by appropriate escalation of issues leading to resolution of problems

Duties And Responsibilities

  • Build relationships with key procurement influencers across the management (CPO, CSR VP, Project Manager)
  • Ensure effective roll outs within existing client base - high level program management
  • Drive Change Management to integrate EcoVadis ratings in customers’ procurement processes (e.g. RFP’s, SRM, Qualification)
  • Identify opportunities for expanding usage and obtaining customer advocacy;
  • Create powerful visual presentations and winning proposals for additional services
  • Share teamwork and best practices to contribute to the development of EcoVadis service offering support for Account Executives business development efforts

Qualifications

  • First successful Account Management experience with large accounts acquired in fast paced environment, counting at least 7+ years of professional experience - Procurement experience would be highly appreciated
  • Fluency in German and English is essential
  • Procurement experience preferred (either consulting or software)
  • Proven successful first experience in sales or consulting roles (Preferably B2B)
  • Bachelor's Degree required
  • Ability to work well in an international and multicultural environment
  • Self-driven and team player
  • International exposure

Additional Information

Where: Düsseldorf

  • An exceptional working environment that values your initiative, your ideas and your character
  • The opportunity to work with a fantastic and diverse team from 45+ countries
  • The opportunity to help build and grow a new business and team within a highly successful organisation

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