At EcoVadis, we envision a global marketplace where sustainability intelligence influences every business decision – improving economies, people's lives and the planet we all depend on. EcoVadis counts industry leaders like Johnson & Johnson, L’Oréal, Nestlé, and Michelin, among the 55,000+ businesses on its network.

With an ambitious, purposeful mission to provide the world's most trusted business sustainability ratings, EcoVadis is driven by a diverse team sharing the core values of commitment, customer-focus, courage, integrity, kindness and happiness.

EcoVadis offers you exciting career opportunities in an innovative and dynamic environment. We are looking for passionate team players from a variety of disciplines – from CSR and sustainability experts to customer engagement and engineering talents – to join us to make a real impact on the environmental and social practices of companies worldwide.

EcoVadis is looking for a talented Customer Success Manager (Junior), driven by sustainability, to join the Toronto team, bringing energy and passion in a positive environment to take care of EcoVadis' customers. 

The Customer Success Manager's primary role includes: 

• Onboarding and driving strategic implementation of EcoVadis program with a portfolio of key Enterprise and Mid-Market customer accounts
• Developing long-term and trustworthy relationships with customer program managers, sponsors, and executive sponsors throughout the customer lifecycle
• Closely monitoring customers’ implementation success, KPIs and satisfaction to grow EcoVadis sales within the accounts and lead successful renewal of contracts; 
• Providing thought leadership and effectively communicate the EcoVadis vision for Sustainable Supply Management;
• Improving customer satisfaction by appropriate escalation of issues leading to resolution of problems
• Acting as a key facilitator between customers and EcoVadis delivery teams;
• Contributing to the continuous improvement process by providing feedback to the product management team on solution development needs.
• Being an integral contributor to EcoVadis success and the global team

Duties And Responsibilities

• Builds relationships with key buying influencers across the management (CPO, CSR VP, Project Manager);
• Ensures effective roll outs within new and existing client base - strategic and operational program management;
• Drives Change Management to integrate EcoVadis ratings in customers’ procurement processes (e.g. RFP’s, SRM, etc.)
• Identifies opportunities for expanding usage and obtains customer advocacy;
• Creates powerful visual presentations and winning proposals influence additional services, contract renewals, etc. 
• Teamwork and best practices sharing to contribute to the development of EcoVadis service.

• 2-3 years successful Customer Management, Strategic Account Management, or Consulting Experience with large accounts acquired in a fast paced environment;
• Bachelor's Degree;
• Excellent written and verbal communication skills;
• Mandatory English and Spanish fluency;
• Interest and ability to work well in an international and multicultural environment;
• Self-driven and team player;
• Interest in sustainability and technology;
• Experience within  a Software-as-a-Service (SaaS) company is an asset

Additional Information

• Beginning: ASAP
• Full time position (permanent after probation)
• Location: Downtown Toronto

In return for your expertise and energy, we offer:

• Base salary + Bonus plan
• GRSP and TFSA matching program available
• Health and Dental Benefits
• Life Insurance
• Flexi-time 
• Casual and very friendly environment
• Opportunity to work in a truly international atmosphere

Keywords: CSR; Corporate Social Responsibility; Sustainable Development; Analyst; Environmental Management; Sustainability;

Are you interested? Please apply directly online by clicking on the link below and attaching your CV in PDF format.

For more information about EcoVadis please visit our site: www.ecovadis.com

EcoVadis does not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, disability, veteran status or any other protected category.