Customer Membership Specialist - German and English Speaker

  • Warsaw, Poland
  • Full-time

Company Description

At EcoVadis, we envision a global marketplace where sustainability intelligence influences every business decision – improving economies, people's lives and the planet we all depend on. EcoVadis counts industry leaders like Johnson & Johnson, L’Oréal, Nestlé, and Michelin, among the 55,000+ businesses on its network.

With an ambitious, purposeful mission to provide the world's most trusted business sustainability ratings, EcoVadis is driven by a diverse team sharing the core values of commitment, customer-focus, courage, integrity, kindness and happiness.

EcoVadis offers you exciting career opportunities in an innovative and dynamic environment. We are looking for passionate team players from a variety of disciplines – from CSR and sustainability experts to customer engagement and engineering talents – to join us to make a real impact on the environmental and social practices of companies worldwide. Join us!

Job Description

We’re looking for a motivated and autonomous candidate to support the members of the EcoVadis network, to maximise customer satisfaction, upsell EcoVadis products and keep churn to a minimum. Responsibilities include:

  • Manage a portfolio of existing customers, ensuring that they maximize the value they receive from the EcoVadis solutions. Actively contribute to maintaining a high satisfaction level towards EcoVadis services

  • Proactively solicit and drive new business within assigned accounts and existing markets

  • Develop and implement account strategy and plans for Customer & Market segment of Assessed Companies to reduce churn & increase business value through upsell of new products and/or subscription type

  • Collaborate with various business units such as Marketing and Product Management to develop the offering for existing subscribers

  • Act as a primary escalation point for assigned accounts

  • Establish and maintain strong relationships with both proactive & reactive outreach to assigned accounts

  • Develop trusted advisor relationships with key account stakeholders, and executives

  • Assist customers in more effectively utilizing the EcoVadis platform to suit their specific business needs and handling internal/external requests

  • Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders

  • Prepare reports on accounts/market status

  • Work with assigned accounts to promote the EcoVadis solution to the market & beyond through case studies, events, specific initiatives, etc.

Qualifications

  • Business proficiency in German and English - additional language would be a strong asset

  • 3-5 years of experience with Account Management, Customer Service, and/or Sales, ideally focused on the DACH market

  • Excellent sense of customer service and ability to nurture and develop strong business relationships

  • Ownership of revenue targets based on upsell of assigned accounts & generating new business opportunities within a given market/portfolio

  • Managing complex customer engagements as primary point of contact

  • Enterprise-level B2B Account Management and/or Business Development (SaaS subscription experience preferred)

  • Ideal candidate has background in sustainability

  • Self-motivated; works independently with little or no supervision, quick learner

  • Proven ability to manage multiple projects in a dynamic environment

  • Strong presentation skills, listening skills, and problem-solving skills

  • Ideal candidate would have a good grasp of Google Suite and Salesforce

Additional Information

Beginning: ASAP

Full time position

Location: Warsaw, Poland - Rondo ONZ, Spektrum Tower

In return for your expertise and energy, we offer:

  • Challenge and possibility to work in an autonomous way in an environment where your ideas are valued
  • Casual and very friendly atmosphere
  • Competitive salary aligned with experience
  • Training
  • Flexi-time and home office
  • Benefits (covered or co-financed): health care, Multisport card, life insurance, French and Polish classes

For more information about EcoVadis please visit: www.ecovadis.com & intro.ecovadis.com.

EcoVadis does not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, disability, veteran status or any other protected category.

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