At EcoVadis, we envision a global marketplace where sustainability intelligence influences every business decision – improving economies, people's lives and the planet we all depend on. EcoVadis counts industry leaders like Johnson & Johnson, L’Oréal, Nestlé, and Michelin, among the 55,000+ businesses on its network. 

With an ambitious, purposeful mission to provide the world's most trusted business sustainability ratings, EcoVadis is driven by a diverse team sharing the core values of commitment, customer-focus, courage, integrity, kindness and happiness.

EcoVadis offers you exciting career opportunities in an innovative and dynamic environment. We are looking for passionate team players from a variety of disciplines – from CSR and sustainability experts to customer engagement and engineering talents – to join us to make a real impact on the environmental and social practices of companies worldwide. Join us! 

EcoVadis is looking for a talented Customer Success Manager, driven by CSR and the environment, to step up and join the London team, bringing some energy and joy in a positive environment to take care of EcoVadis' customers. 

The Customer Success Manager's primary responsibility is to:

• Provide thought leadership and effectively communicate the EcoVadis vision for Sustainable Supply Management;

• Drive effective implementation strategies of the EcoVadis solution within a portfolio of key Accounts;

• Closely monitor customers’ implementation success and grow EcoVadis sales within the accounts;

• Act as a key facilitator between Customer and EcoVadis delivery teams;

• Improve customer satisfaction by appropriate escalation of issues leading to resolution of problems.

Duties And Responsibilities

• Builds relationships with key buying influencers across the management (CPO, CSR VP, Project Manager);

• Ensures effective roll outs within existing client base - high level program management;

• Drives Change Management to integrate EcoVadis ratings in customers’ procurement processes (e.g. RFP’s, SRM, Qualification);

• Identifies opportunities for expanding usage and obtains customer advocacy;

• Create powerful visual presentations and winning proposals for additional services;

• Teamwork and best practice sharing to contribute to the development of EcoVadis service offering.

• Providing support for Account Executives business development efforts.

• 4 years + successful Customer Management experience with large accounts acquired in fast paced environment

• Excellent communication skills (both written and verbal)

• Fluency in English is a must. Additional languages preferred, but not required: Swedish

• Procurement experience preferred (either consulting or software)

• Proven successful experience in sales or consulting roles (preferably B2B)

• Bachelor's Degree required

• Computer literate (MS office, Google Suite, Project management tools…)

• Ability to work well in an international and multicultural environment.

• Self-driven, results oriented and team player.

• International exposure is a must

Where: 

Location: London

When: 

1st of October 2020

Permanent contract

Are you interested? Please apply directly online by clicking on the link below.

In return for your expertise and energy, we offer challenge, opportunities, a salary aligned with experience and a casual environment.

For more information about EcoVadis please visit our site:

www.ecovadis.com

EcoVadis does not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, disability, veteran status or any other protected category.