EcoVadis offers an exciting, truly international job opportunity in an innovative and dynamic environment. Awarded as the fastest-growing startup in the sustainable supply chain space, EcoVadis is driven by a young team of over 40 nationalities making a real impact on the environmental and social practices of companies around the world. 

We aim at improving environmental and social practices of companies by leveraging the influence of global supply chain. More than 150 global multinational companies have selected the EcoVadis solution, including Verizon, GSK, Coca Cola Enterprises, Nestle, Johnson & Johnson, Renault, ING Bank, and Subway.

Join us, we’re looking for collaborative, fun and passionate people to help us make a difference!

Mission

This position interacts with all CyberVadis customers (Clients & Suppliers) to provide exemplary service that respects the unique relationship each customer has with us and serves as an CyberVadis ambassador to the world.

Core Responsibilities

• Provide support for customers primarily via email, chat, and phone to ease their experience on the platform, answer questions, and provide consultative assistance.

• Take appropriate steps to listen, understand, and engage with the customer to find solutions & communicate options.

• Develop a comprehensive understanding of the CyberVadis platform, processes, & practices to ensure quality assistance with incoming customer queries.

• Understand and communicate industry best practices and the evolution of CyberVadis product and platform functionality, methodology, and administrative services integral to the customer's success

• Capture and record internal and customer-sourced insights to bridge gaps that may exist between customer expectations & participation.

• Additional responsibilities related to the function may be required

Qualifications and profile:

• Degree in a Business related discipline (Management, Business, Marketing)

• Must be fluent in English and French. Proficiency in additional languages would be appreciated.

• At least 3 years and up to 5 years working experience preferably with international exposure in a sales/support role (even if only dealing with international clients over the phone).

• Must be able to speak with a client or a supplier as a first level support.

• Good communication skills (oral and written)

• Customer and quality oriented attitude.

• Applicants with a demonstrated interest in IT Security will be favoured

• Demonstrate high proficiency in Excel and PowerPoint.

• Ability to work well in an international start-up team environment.

Give your career a boost! Join an outstanding team of talented individual working on a project that makes sense...

Beginning: ASAP

Location: Based in Ebene, Cybercity, Mauritius

Full time position

In return for your expertise and energy, we offer challenge, opportunities, and a casual environment.

What EcoVadis offers:
•    The opportunity to work in a young and multicultural environment (over 30 nationalities).
•    Managing cross-functional projects and interact with a young and diverse team.

For more information about EcoVadis please visit our site: www.ecovadis.com

EcoVadis in 2 minutes: http://intro.ecovadis.com/

Keywords: customer onboarding; customer service; customer support

EcoVadis does not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, disability, veteran status or any other protected category.