Customer Onboarding Specialist (Thai + Mandarin)

  • Hong Kong
  • Full-time

Company Description

At EcoVadis, we envision a global marketplace where sustainability intelligence influences every business decision – improving economies, people's lives and the planet we all depend on. EcoVadis counts industry leaders like Johnson & Johnson, L’Oréal, Nestlé, and Michelin, among the 55,000+ businesses on its network. With an ambitious, purposeful mission to provide the world's most trusted business sustainability ratings, EcoVadis is driven by a diverse team sharing the core values of commitment, customer-focus, courage, integrity, kindness and happiness. EcoVadis offers you exciting career opportunities in an innovative and dynamic environment. We are looking for passionate team players from a variety of disciplines – from CSR and sustainability experts to customer engagement and engineering talents – to join us to make a real impact on the environmental and social practices of companies worldwide. Join us!

Job Description

  • Engage with customers via phone, email, webinars, etc to assist in the customer onboarding process and increase response rates for our customer base. 

  • Identify & target “at risk” customers (i.e limited activity, communication issues, etc) and take appropriate steps to engage them to understand their situation & drive action

  • Develop a comprehensive understanding of your customers. This includes key industries, business challenges, and objectives to appropriately communicate EcoVadis product capabilities and associated business benefits to address their needs throughout the onboarding process

  • Understanding and communicating industry best practices and the evolution of EcoVadis product and platform functionality,methodology, and administrative services integral to the customer's success

  • Identifying risks to the customers successful completion of the EcoVadis evaluation process and actively work to mitigate issues before they happen. Work with internal & external stakeholders to facilitate communication & information exchange.

  • Capture and record internal and customer-sourced insights, then proactively report & contribute as necessary with the Team Leader, Management, & other EcoVadis BU’s to bridge gaps that may exist between customer expectations & participation

  • Additional responsibilities related to the function may be required

Qualifications

  • Degree in a Business related discipline 

  • 2-3 years experience with Account Management, Customer Service, and/or Sales ideally focused on the Asian market for international companies. 

  • Fluent in English & Chinese & Thai

  • Able to multitask and prioritize based on business/customer needs.

  • Excellent organization & time management skills.

  • Autonomous and self-driven.

  • Comfortable working in an international company.

  • Willing to work in a start-up environment.

Additional Information

Beginning: Oct 2020
Full time position
Benefit & Others

Five-day work week, Flexible working hours, Medical insurance, Performance bonus, Work from home
Location: Taikoo, Hong Kong

For more information about EcoVadis please visit our site: www.ecovadis.com
EcoVadis does not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, disability, veteran status or any other protected category.

Keywords: CSR; Corporate Social Responsibility; Sustainable Development; Analyst; Environmental Management; Sustainability; 

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