Collection and Support Junior
- Full-time
Company Description
EcoVadis offers an exciting, truly international opportunity to build a career while making a positive impact, in an innovative and dynamic environment. Recognized as the most trusted business in the sustainable supply chain space, EcoVadis is driven by a diverse team of over 45 nationalities making a real impact on the environmental and social practices of companies around the world by leveraging the influence of global supply chains. More than 200 global multinational companies (“buyers”) have selected the EcoVadis solution, including Verizon, GSK, Coca Cola Enterprises, Nestle, Johnson & Johnson, Renault, ING Bank, and Subway. And EcoVadis has rated over 45,000 of their suppliers with ambitious goals to continue to multiply our coverage.
Join us, we’re looking for collaborative, fun and passionate people to help us make a difference!
Job Description
EcoVadis is seeking a Collections Specialist Junior to join the Finance team in Mauritius. This position is responsible for full-cycle multi-currency accounts receivable; including billing, billing modifications, processing incoming payments, collections and reconciling customer accounts.
This position interacts with internal and external customers on a daily basis and must provide a consistently high level of customer service and ethics.
Job Description
Maintain and engage with a portfolio of ageing receivables accounts via phone and emails to recover all past due accounts,
Research disputed accounts as needed to determine the cause and validity of the delinquency.
Take appropriate action to resolve and/or identify significant collection issues and escalate appropriately,
Collaborate with EcoVadis internal stakeholders to resolve any billing and debt collection queries efficiently and effectively.
Assist with a variety of internal projects based on the needs of the organisation.
Liaise with international colleagues from all departments regularly to assist and add value to the EcoVadis global mission.
Qualifications
Fluency in French and English is a MUST. A third language will be a plus,
Bachelor degree or Diploma in a Business, Management or Finance related discipline would be preferred, but applicants with other backgrounds will be considered,
Prior customer service or collection experience is a definite advantage but not mandatory
Proficiency in Excel is a plus.
Required skills
The Junior Collection & Support Specialist must
be customer service oriented
be goal/results oriented and solution driven
be self-motivated
be autonomous and proactive
be reliable, dependable and honest
be professional, tactful and sensitive
have a positive attitude
enjoy working in a fast paced environment
Additional Information
Beginning: ASAP
Location: Ebene, Mauritius
In return for your expertise and energy, we offer:
· Challenge, opportunities to exchange skills within multinational team
· Ability to work in an autonomous way in an environment where your ideas are valued
· Training
· Competitive salary aligned with experience
· Casual and friendly environment
· Company events
For more information about EcoVadis please visit our site: www.ecovadis.com
EcoVadis does not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, disability, veteran status or any other protected category.