Customer Support Agent - English/French Speaker

  • Full-time

Company Description

At EcoVadis, we envision a global marketplace where sustainability intelligence influences every business decision – improving economies, people's lives and the planet we all depend on. EcoVadis counts industry leaders like Johnson & Johnson, L’Oréal, Nestlé, and Michelin, among the 55,000+ businesses on its network. 

With an ambitious, purposeful mission to provide the world's most trusted business sustainability ratings, EcoVadis is driven by a diverse team sharing the core values of commitment, customer-focus, courage, integrity, kindness and happiness. 

EcoVadis offers you exciting career opportunities in an innovative and dynamic environment. We are looking for passionate team players from a variety of disciplines – from CSR and sustainability experts to customer engagement and engineering talents – to join us to make a real impact on the environmental and social practices of companies worldwide. Join us! 

Job Description

This position interacts with all EcoVadis customers (Buyers & Suppliers) to provide exemplary service that respects the unique relationship each customer has with us and serves as an EcoVadis ambassador to the world.

Core Responsibilities

  • Provide support for customers primarily via email, chat, and phone to ease their experience on the platform, answer questions, and provide consultative assistance.

  • Take appropriate steps to listen, understand, and engage with the customer to find solutions & communicate options.

  • Develop a comprehensive understanding of the EcoVadis platform, processes, & practices to ensure quality assistance with incoming customer queries.

  • Understand and communicate industry best practices and the evolution of EcoVadis product and platform functionality, methodology, and administrative services integral to the customer's success

  • Capture and record internal and customer-sourced insights to bridge gaps that may exist between customer expectations & participation.

  • Additional responsibilities related to the function may be required

Qualifications

  • Bachelor or Diploma in Communication, International Business Management or any related field having at least 1-year working experience
     
  • Fluent in English and French, additional languages is a plus
     
  • Candidates not having above but HSC holder with more than 2 years of working experience in the related field will also be considered
     
  • international exposure in a support role (even if only dealing with international clients over the phone)
     
  • Good oral and written communication skills
     

Required skill

The ideal candidate should demonstrate the following skills and aptitudes:

  • Excellent customer service skills and quality oriented attitude

  • Knowledge of Zendesk software would be an advantage

  • Ability to work in an international team and be a team player

  • Excellent interpersonal, persuasive communication and sales skills

Additional Information

Give your career a boost! Join an outstanding team of talented individual working on a project that makes sense...

Beginning: ASAP

Location: Based in Ebene, Cybercity, Mauritius

Full time position

In return for your expertise and energy, we offer challenge, opportunities, a salary aligned with experience and a casual environment.

What EcoVadis offers:
•    The opportunity to work in a young and multicultural environment (over 30 nationalities).
•    You will benefit from a daily mentorship.
•    Managing cross-functional projects and interact with a young and diverse team.

For more information about EcoVadis please visit our site: www.ecovadis.com

EcoVadis in 2 minutes: http://intro.ecovadis.com/

Keywords: customer onboarding; customer service; customer support

EcoVadis does not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, disability, veteran status or any other protected category. 

Privacy Policy