EcoVadis offers an exciting, truly international opportunity to build a career while making a positive impact, in an innovative and dynamic environment. Recognized as the most trusted business in the sustainable supply chain space, EcoVadis is driven by a diverse team of over 45 nationalities making a real impact on the environmental and social practices of companies around the world by leveraging the influence of global supply chains. More than 200 global multinational companies (“buyers”) have selected the EcoVadis solution, including Verizon, GSK, Coca Cola Enterprises, Nestle, Johnson & Johnson, Renault, ING Bank, and Subway. EcoVadis has rated over 60,000 of their suppliers with ambitious goals to continue to multiply our coverage.  

Join us, we’re looking for collaborative, fun and passionate people to help us make a difference

• Providing support for customers via phone, email, chat, webinar, etc. to ease their experience on the platform, answer questions, and provide consultative assistance
• “Owning” each customer interaction. Take appropriate steps to listen, understand, and engage with the customer to find solutions and communicate options
• Developing a comprehensive understanding of the EcoVadis platform, processes, and practices to ensure quality assistance with incoming customer queries; continuous learning is necessary as we expand service offerings and make improvements
• Understanding and communicating industry best practices and the evolution of EcoVadis product, platform functionality, methodology, and administrative services integral to the customer's success
• Identifying risks to the customers successful completion of the EcoVadis evaluation process and actively work to mitigate issues before they happen, working with internal and external stakeholders to facilitate communication, and information exchange
• Capturing internal and customer-sourced insights, then proactively reporting and contributing as necessary with the Team Leader, Management, and other EcoVadis BUs to bridge gaps that may exist between customer expectations and participation
• Respond to queries from clients via email and contact internal and external stakeholders to get more information when required
• Additional responsibilities related to the function may be required

• Degree holder, ideally in Business Administration or related working experience
• Relevant customer support working experience preferably with international exposure
• Customer and quality-oriented attitude
• Fluent in English and Mandarine are a must or other language is a plus
• Both interpersonal and analytical skills.
• Aptitude to evolve in an international environment.
• Fresh graduate is welcome

Beginning: May 2020
6-month Internship
Benefit & Others
Five-day work week, Flexible working hours, Medical insurance, Performance bonus, Work from home, Wellness allowance
Location: TaiKoo Hong Kong

For more information about EcoVadis please visit our site: www.ecovadis.com
EcoVadis does not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, disability, veteran status or any other protected category.

Keywords: CSR; Corporate Social Responsibility; Sustainable Development; Analyst; Environmental Management; Sustainability;