At EcoVadis, we envision a global marketplace where sustainability intelligence influences every business decision – improving economies, people's lives and the planet we all depend on. EcoVadis counts industry leaders like Johnson & Johnson, L’Oréal, Nestlé, and Michelin, among the 55,000+ businesses on its network.

With an ambitious, purposeful mission to provide the world's most trusted business sustainability ratings, EcoVadis is driven by a diverse team sharing the core values of commitment, customer-focus, courage, integrity, kindness and happiness.

EcoVadis offers you exciting career opportunities in an innovative and dynamic environment. We are looking for passionate team players from a variety of disciplines – from CSR and sustainability experts to customer engagement and engineering talents – to join us to make a real impact on the environmental and social practices of companies worldwide. Join us!

EcoVadis is looking for a Customer Onboarding Specialist to assist and boost response rates with potential customers while driving value throughout their EcoVadis experience. As an Onboarding Specialist, you will contact only companies that have already been recommended to Ecovadis by their own clients. To these companies, you will be a trusted advisor, shaping their first (and future) experience with us.This position is a high touch service that respects the relationship of the customers to EcoVadis and is a true EcoVadis ambassador.

Responsibilities:

• Engage with customers via phone, email, webinar, etc to assist in the customer onboarding process and drive a high response rate.
• Appropriately communicate EcoVadis product capabilities and associated business benefits to address customer needs throughout the onboarding process.
• Identify risks (i.e limited activity, communication issues, etc) to the customers successful completion of the EcoVadis onboarding and evaluation process while actively working to mitigate issues before they happen. Work with internal & external stakeholders to facilitate communication & information exchange.
• Develop a comprehensive understanding of our customers including key industries, business challenges and objectives.
• Understand and communicate industry best practices and the evolution of EcoVadis product and platform functionality,methodology, and administrative services integral to the customer's success
• Capture and record internal and customer-sourced insights, then proactively report & contribute as necessary with the Team Leader, Management, & other EcoVadis BU’s to bridge gaps that may exist between customer expectations & participation.
• Additional responsibilities related to the function may be required.

• Must be completely fluent in English and Portuguese.
• Experience - At least 2 years working experience (familiarity with US or international markets is a plus) in a support/account management/customer success role (even if only over the phone).
• Excellent communication skills (oral and written).
• Complete comfort with proactively making phone calls (to potential customers) while in a shared office space.
• Customer and quality oriented attitude.
• Bachelor’s Degree in a related field.
• Ability to work under pressure and tight deadlines.
• Comfortable quickly adapting to new software and tools (Salesforce, Base, Zendesk Sell a plus).
• Ability to work well in an international high growth fast-paced team environment.

• Beginning: ASAP
• Full time position (permanent after probation)
• Location: This position is located in Downtown Toronto

In return for your expertise and energy, we offer:

• Base salary + Bonus plan
• GRSP and TFSA matching program available
• Health and Dental Benefits
• Life Insurance
• Flexi-time and designated number of home office days/month
• An incredible set of colleagues from all over the world who are constantly planning fun activities.
• Wellness program

Keywords: CSR; Corporate Social Responsibility; Sustainable Development; Analyst; Environmental Management; Sustainability;

Are you interested? Please apply directly online by clicking on the link below and attaching your CV in PDF format.

For more information about EcoVadis please visit our site: www.ecovadis.com

EcoVadis does not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, disability, veteran status or any other protected category.