At EcoVadis, we envision a global marketplace where sustainability intelligence influences every business decision – improving economies, people's lives and the planet we all depend on. EcoVadis counts industry leaders like Johnson & Johnson, L’Oréal, Nestlé, and Michelin, among the 55,000+ businesses on its network. 

With an ambitious, purposeful mission to provide the world's most trusted business sustainability ratings, EcoVadis is driven by a diverse team sharing the core values of commitment, customer-focus, courage, integrity, kindness and happiness. 

EcoVadis offers you exciting career opportunities in an innovative and dynamic environment. We are looking for passionate team players from a variety of disciplines – from CSR and sustainability experts to customer engagement and engineering talents – to join us to make a real impact on the environmental and social practices of companies worldwide. Join us! 

Your responsibilities will consist of:

• Providing immediate assistance on issues triggered by intensive users of EcoVadis tools, mainly complex web applications and APIs.

• Troubleshooting of reported issues and diagnosing bugs and identifying root causes.

• Providing clear steps to reproduce and instructions, supporting developers to understand the nature of the fix to be delivered and evaluating retroactive actions. Providing correct scenarios when needed.  

• Collaborating with end users, other Support level colleagues, functional analysts and developers  to identify and solve issues in the EcoVadis internally developed web applications.

• Providing high quality support services to all users across the business, either by writing or by engaging in to phone conversations.

• Providing complete follow up of the reported cases, to have end users well informed about the status and the potential actions to be taken.  

• Monitoring logs and applications outages to actively act on alerts and exceptions. 

• Working with confidential data and exercises utmost caution to keep data safe and secure.

• Reading documentation and handling communication with different company Business Units,  identifying the functional definitions of the applications being troubleshooted. 

• Ensuring the quality of the delivered fixes in a timely manner.

• Delivering training and supporting end-users.

• Keeping technical documentation and procedures up to date.

• Ensuring preventive maintenance, analyzing application root cause issues.

• Advocating customer needs by sharing feedback with the development & business analysis organizations to continuously improve the product.

• Fluent written and spoken English 

• Excellent written and verbal communication skills, customer service experience and problem solving skills, patience and understanding, investigation & diagnostic skills, excellent organization skills, ability to systematize and prioritize.

• Relevant Diploma: Master or Engineer in Computer Science or other relevant degree is preferable

• Approximately 2-5 years working experience in a Web Application Support environment, specially in MS .Net environment

• Ability to manage Service Level Agreements (SLA) and Operation Level Agreement (OLA)

• Knowledge of ITSM tools (Jira, TFS, VSTS, ZenDesk, etc.)

• SQL and C#.Net programming knowledge - code debugging

• Experience with Visual Studio and SQL Server

• Ability to deal with multiple tasks and work in a dynamic multi-cultural environment.

Give your career a boost! Join an outstanding team of talented individual working on a project that makes sense...

Beginning: ASAP

Location: Based in Ebene, Cybercity, Mauritius

Full time position

In return for your expertise and energy, we offer challenge, opportunities, a salary aligned with experience and a casual environment.

What EcoVadis offers:
•    The opportunity to work in a young and multicultural environment (over 30 nationalities).
•    You will benefit from a daily mentorship.
•    Managing cross-functional projects and interact with a young and diverse team.

For more information about EcoVadis please visit our site: www.ecovadis.com

EcoVadis in 2 minutes: http://intro.ecovadis.com/

Keywords: customer onboarding; customer service; customer support

EcoVadis does not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, disability, veteran status or any other protected category.