At EcoVadis, we envision a global marketplace where sustainability intelligence influences every business decision – improving economies, people's lives and the planet we all depend on. EcoVadis counts industry leaders like Johnson & Johnson, L’Oréal, Nestlé, and Michelin, among the 55,000+ businesses on its network.

With an ambitious, purposeful mission to provide the world's most trusted business sustainability ratings, EcoVadis is driven by a diverse team sharing the core values of commitment, customer-focus, courage, integrity, kindness and happiness. Join our growing team, we’re looking for collaborative, fun and passionate people to help us make a difference!

EcoVadis is seeking to hire a Sr. Manager of our Global Customer Engagement team. This role reports to the Director of Engagement Services and will lead a team of 50+ people across various office locations & time zones. The role demands strong leadership skills, strategic thinking, excellent communication, technical agility, collaboration, and a passion for continuous learning. This role will be a part of the core leadership team handling strategy development, tactical implementation, and scaling of our operations to onboard and retain EcoVadis customers. 

Key responsibilities include:

Business Strategy & Operations

• Define the Customer Engagement strategy and execute to build processes, systems and implement tools to ensure target achievement for customer adoption and retention.

• Develop and monitor metrics for success, both for customers and EcoVadis, and collaborate within Engagement and other business units to inform strategy based on quantifiable outcomes.

• Collaborate with other departments to drive and implement positive changes in support of broader company initiatives

• Recommend changes to improve efficiency and effectiveness; report team accomplishments, achievements and productivity to top management

• On-time delivery of assigned tasks, both ongoing and ad-hoc

People Management

• Manage the Managers of the EcoVadis Customer Support and Customer Onboarding and Membership teams

• Provide mentoring and coaching via regular one-on-one meetings to ensure Managers are aligning tactical decisions with the strategic objectives of both Engagement and EcoVadis.

• Responsible for global team stability: Involved in recruiting when necessary, discipline, performance reviews for Managers, and planning while defining clear expectations and driving accountability & ownership

• Re-prioritize and allocate resources across various team projects

• Degree in a Business related discipline (Management, Business, Marketing)

• Must be fluent in English. Proficiency in additional languages would be appreciated.

•  8+ years working experience in a customer onboarding/retention activities 

• 5+ years management/supervisory experience (in-person & remote preferred) 

• Strong attention to detail and excellent communication/presentation skills

• Strong cross-functional stakeholder engagement 

•  Ability to work under pressure and tight deadlines.

•  Demonstrate proficiency in G-Suite products, familiarity with Salesforce and Zendesk a plus

•  Ability to work well in an international start-up team environment.

•  Interest or passion for Sustainability a plus

• Beginning: ASAP
• Full time position (permanent after probation)
• Location: Downtown Toronto

Are you interested? 

Please apply directly online by clicking on the link below and attaching your resume and cover letter in PDF format.

For more information about EcoVadis please visit our website: www.ecovadis.com

EcoVadis does not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, disability, veteran status or any other protected category.

In return for your expertise and energy, we offer:

Base salary + Bonus plan GRSP and TFSA matching program available Health and Dental Benefits Life Insurance Flexi-time Work remotely program available Casual and very friendly environment Opportunity to work in a truly international atmosphere