Customer Success Advocate Internship Italian speaker (F/M/D) - Paris
- Full-time
Company Description
At EcoVadis, we envision a global marketplace where sustainability intelligence influences every business decision – improving economies, people's lives and the planet we all depend on. EcoVadis counts industry leaders like Johnson & Johnson, L’Oréal, Nestlé, and Michelin, among the 55,000+ businesses on its network.
With an ambitious, purposeful mission to provide the world's most trusted business sustainability ratings, EcoVadis is driven by a diverse team sharing the core values of commitment, customer-focus, courage, integrity, kindness and happiness.
EcoVadis offers you exciting career opportunities in an innovative and dynamic environment. We are looking for passionate team players from a variety of disciplines – from CSR and sustainability experts to customer engagement and engineering talents – to join us to make a real impact on the environmental and social practices of companies worldwide. Join us!
Job Description
This role primarily will focus on the following tasks (but will not be limited to):
Collaborate with 2-3 CSMs to ensure effective implementation of the EcoVadis solution to their portfolio of customers
Full ownership of processing supplier lists for assessment and other operational tasks related to supplier data
Data analysis and presentation preparation
Front-facing on key strategic accounts managing operational elements (i.e. attending weekly calls)
Liaise with other EcoVadis departments to ensure clients’ requests (internal and external) are fulfilled within set deadlines
Lead and/or support a variety of customer-focused projects including the EcoVadis annual conference in Paris, Sustain (around 600 attendees)
Teamwork and best practices sharing to contribute to the development of EcoVadis service and to maintain a positive and motivating atmosphere
Qualifications
Master's degree, end of study internship preferred - Must be covered by a training agreement
Strong customer orientation, proven experience appreciated
- Fluency in English & French. Italian is a plus.
Resourceful; using troubleshooting and analytical skills; structured and organized
Self-driven, with a skill for digging deep into problems; sense of urgency and draw satisfaction from going above and beyond to provide solutions
Excellent communication skills (Both written and verbal)
Computer proficient (MS office, Google Suite, Project management tools…).
Ability to work well in an international and multicultural environment
Additional Information
Where: Paris (France)
When: Between January and March
What : 6 months internship - you must be covered by a training agreement
What we’re offering
● An exceptional working environment that values your initiative, your ideas and your character
● The possibility to actively contribute to the success of an exciting project
● The opportunity to work with a fantastic and diverse team from 40+ countries