Collection and Support Junior

  • Full-time

Company Description

EcoVadis operates the 1st collaborative platform, allowing companies to assess the environmental and social performance of their global suppliers. EcoVadis combines technology and expertise to deliver simple and reliable "Suppliers Sustainability scorecards", covering 150 purchasing categories, 21 CSR indicators and 120 countries. EcoVadis ratings are compatible with the GRI/G3 and ISO 26000 standards. EcoVadis helps businesses, reduce risks and drive performance and innovation in their supply chain.

More than 60 Global Multinational companies, have selected the EcoVadis solution, including Fortune 500 such as Alstom, Axa, Air Liquide, Alcatel-Lucent, Bouygues, Coca Cola Enterprises, Heineken, Orange, Johnson & Johnson, Lafarge, Renault-Nissan, Schneider Electric, Shell, Veolia.

 

Job Description

Job Summary: -

The Collection and Support Junior is responsible for collecting customer debt and providing the necessary admin and finance-related support to our customers.

Job Description

  • Provide support to international and domestic suppliers participating in EcoVadis international sustainable development evaluation campaigns via email and phone.
  • Maintaining a debt collection portfolio using the support framework designed and capture and detailed notes of discussion on the debt collection platform.
  • Contact debtors by email or phone to follow up on late payment and resolve issues and disputes, while maintaining a professional relationship using the required verbal skills and communication techniques to keep up the positive image of EcoVadis.
  • Collaborate with EcoVadis internal departments to manage and solve queries efficiently and effectively.
  • Research and implement solutions for constant improvements within the EcoVadis support structure
  • Assist with a variety of internal projects based on the needs of the organization
  • Liaise with international colleagues regularly to assist and add value to the EcoVadis global mission
  • Keep track of assigned accounts to identify outstanding debts and investigate historical data for each debt.

Qualifications

QUALIFICATION

·         Fluency in French and English is a must. A third language will be a plus.

·         Degree in a Business, Management or Finance related discipline would be preferred, but applicants with other backgrounds will be considered.

·         Prior debt collection experience would be appreciated but not obligatory

·         Experience in customer service

·         Strong interpersonal skills

·         Excellent communication skills (written, verbal and telephone)

·         Basic understanding of accounting principals

·         Experience with Microsoft Office

We are looking a person who is:

·         customer service oriented

·         goal/results and solutions driven

·         self-motivated

·         reliable, dependable and honest

·         professional, tactful and sensitive

·         persistent, assertive and competitive natured

·         who has a positive attitude

·         who enjoys a fast paced environment

Additional Information

Beginning: ASAP

Location: Ebene, Mauritius

 

In return for your expertise and energy, we offer:

·         Challenge, opportunities to exchange skills within multinational team

·         Ability to work in an autonomous way in an environment where your ideas are valued

·         Training

·         Competitive salary aligned with experience

·         Casual and friendly environment

·         Company events

For more information about EcoVadis please visit our site: www.ecovadis.com

EcoVadis does not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, disability, veteran status or any other protected category.

 

 

 

 

 

 

Privacy Policy