EcoVadis offers an exciting, truly international job opportunity in an innovative and dynamic environment. Awarded as the fastest-growing startup in the sustainable supply chain space, EcoVadis is driven by a team of over 40 nationalities making a real impact on the environmental and social practices of companies around the world. We aim at improving environmental and social practices of companies by leveraging the influence of global supply chain. More than 250 global multinational companies have selected the EcoVadis solution, including Verizon, GSK, Coca Cola Enterprises, Nestle, Johnson & Johnson, Renault, ING Bank, and Subway.

Join us! 

WORK SMART, HAVE FUN AND MAKE A DIFFERENCE!

EcoVadis is seeking to hire a Manager of Global Customer Onboarding. This role reports to the Sr. Manager of the Customer Engagement team and will lead a team of around 20-30 people (including 5+ local Team Leaders) across various office locations & time zones. The role demands a strong customer focus, heightened cross-cultural business skills,  management experience, technical agility, collaboration with internal and external stakeholders, and a passion for continuous learning.

Key Responsibilities Include:

• Manage a team of dedicated Customer Onboarding Team Leaders located in various offices who manage a group of local & distributed employees (20-30 total) worldwide.

• Ensure all aspects of staff management: recruiting, scheduling, discipline, performance reviews, and planning are completed to a high standard for the Onboarding team globally. 

• Accountable for specific business KPIs including; Customer Adoption (Revenue & Production), Customer Retention (Churn), & Upsell Revenue focusing on Assessed Customers. 

• Define clear expectations and driving accountability & ownership within the global team. 

• Drive innovation & best practices so that strategic objectives are translated into effective and efficient tactical operations

• Provide mentoring and coaching via regular one-on-one meetings to ensure Team Leaders and team members are supported and have the tools to deliver to business expectations 

• Admin of Zendesk Sell and/or additional software utilized by the Onboarding team (Salesforce, etc).

• Responsible for providing monthly, quarterly and YTD metrics to Management

• Collaborate with other departments to drive and implement positive changes in support of broader company initiatives

• Recommend changes to improve efficiency and effectiveness; report team accomplishments, achievements and productivity to functional management

• Re-prioritize and allocate resources across various team projects

• Communicate department and company initiatives, goals and results to team members

• On-time delivery of assigned tasks, both ongoing and ad-hoc

• Degree in a Business related discipline (Management, Business, Marketing)

• 5+ years working experience in a customer onboarding/support or sales capacity

• 2-3+ years management/supervisory experience (in-person & remote preferred)

• Must be fluent in English. Proficiency in additional languages would be appreciated.

• Exceptional communication skills (oral and written)

• Demonstrated ability to work collaboratively with colleagues from multiple teams & locations to accomplish company goals

• Ability to work under pressure and tight deadlines.

• Demonstrate proficiency in G-Suite products, familiarity with Zendesk or Salesforce a plus

• Ability to work well in an international start-up team environment

• Interest or passion for Sustainability a plus

When: As soon as possible 

Where: Paris

• An exceptional working environment that values your initiative, your ideas and your character

• The opportunity to work  with a fantastic and diverse team from 40+ countries