Customer Success Advocate

  • Toronto, ON, Canada
  • Full-time

Company Description

EcoVadis offers an exciting, truly international opportunity to build a career while making a positive impact on the environmental and social practices of companies around the world. Recognized as the most trusted business in the sustainable supply chain space, EcoVadis is driven by a diverse team of over 45 nationalities with offices around the the world.

Join our growing team, we’re looking for collaborative, fun and passionate people to help us make a difference!

Job Description

Your primary responsibility is to provide support to Customer Success Manager (CSM) team.

Your tasks will include (but will not be limited to): 

CSM operations support:

  • Collaborate with 2 CSMs to ensure effective implementation of the EcoVadis solution to their portfolio of Customers  
  • Full ownership of processing supplier lists for assessment and other operational tasks related to supplier data 
  • Data analysis and presentation preparation 
  • Front-facing on key strategic accounts managing operational elements (i.e. attending weekly calls)
  • ​​Liaise with other EcoVadis departments to ensure Customers’ requests (internal and external) are fulfilled within set deadlines

 Technical & project management:

  • Lead internal projects contributing to the formalization and standardization of CSM processes with a positive impact on team efficiency and quality 

Other:

  • Lead and/or support a variety of Customer-focused projects
  • Teamwork and best practices sharing to contribute to the development of EcoVadis service and to maintain a positive and motivating atmosphere

Qualifications

  • 1 years + successful Customer Support experience with large accounts acquired in fast paced environment.
  • Excellent communication skills (Both written and verbal)
  • Fluency in English is a must. [Another language] a definite plus
  • Bachelor's Degree required
  • Strong skills in Google Suite and MS Office, especially exceptional Excel skills (analytics & data visualization, including the ability to communicate quantitative data into a visually engaging story and organize/integrate large amounts of information into concise presentation) and PowerPoint
  • Demonstrated ability to pick up new skills proactively. Effective time manager and multi-tasker able to effectively prioritize in a fast-paced environment 
  • Problem solver with strong attention to detail
  • Ability to work well in an international and multicultural environment
  • Self-driven, results oriented and team player
  • International exposure is a must

Additional Information

  • Beginning: October 2019
  • Full time position (permanent after probation)
  • Location: Downtown Toronto

In return for your expertise and energy, we offer:

  • Base salary + Bonus plan
  • GRSP and TFSA matching program available
  • Health and Dental Benefits
  • Life Insurance
  • Flexi-time 
  • Casual and very friendly environment
  • Opportunity to work in a truly international atmosphere

Keywords: CSR; Corporate Social Responsibility; Sustainable Development; Analyst; Environmental Management; Sustainability;

Are you interested? Please apply directly online by clicking on the link below and attaching your CV in PDF format.

For more information about EcoVadis please visit our site: www.ecovadis.com

EcoVadis does not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, disability, veteran status or any other protected category.

 

Videos To Watch

Privacy Policy