Customer Engagement Specialist – Spanish / English speaker

  • Toronto, ON, Canada
  • Full-time

Company Description

EcoVadis offers an exciting, truly international opportunity to build a career while making a positive impact on the environmental and social practices of companies around the world. Recognized as the most trusted business in the sustainable supply chain space, EcoVadis is driven by a diverse team of over 45 nationalities with offices around the the world.

Join our growing team, we’re looking for collaborative, fun and passionate people to help us make a difference!

Job Description

  • Engage with customers via phone, email, webinars, etc. to assist in the customer on-boarding process and increase response rates for our customer base
  • Identify & target “at risk” customers (i.e limited activity, communication issues, etc.) and take appropriate steps to engage them to understand their situation & drive action
  • Develop a comprehensive understanding of your customers. This includes key industries, business challenges, and objectives to appropriately communicate EcoVadis product capabilities and associated business benefits to address their needs throughout the on-boarding process
  • Understanding and communicating industry best practices and the evolution of EcoVadis product and platform functionality, methodology, and administrative services integral to the customer's success
  • Identifying risks to the customers’ successful completion of the EcoVadis evaluation process and actively work to mitigate issues before they happen. Work with internal & external stakeholders to facilitate communication & information exchange.
  • Capture and record internal and customer-sourced insights, then proactively report & contribute as necessary with the Team Leader, Management, & other EcoVadis BUs to bridge gaps that may exist between customer expectations & participation
  • Additional responsibilities related to the function may be required

 

Qualifications

  • Knowledge of Google suite products preferred (Sheets, Docs, Slides)
  • Salesforce and/or Zendesk experience a plus
  • Minimum 1 year experience with Account Management, Customer Service, and/or Sales
  • Must be fluent in English, and Spanish
  • Bachelor’s Degree
  • Able to multitask and prioritize based on business/customer needs.
  • Excellent organization & time management skills.
  • Autonomous and self-driven.
  • Comfortable working in an international company.
  • Legally able to work in Canada

 

Additional Information

  • Beginning: ASAP
  • Full time position (permanent after probation)
  • Location: Downtown Toronto

In return for your expertise and energy, we offer:

  • Base salary + Bonus plan
  • GRSP and TFSA matching program available
  • Health and Dental Benefits
  • Life Insurance
  • Flexi-time 
  • Casual and very friendly environment
  • Opportunity to work in a truly international atmosphere

Keywords: CSR; Corporate Social Responsibility; Sustainable Development; Analyst; Environmental Management; Sustainability;

Are you interested? Please apply directly online by clicking on the link below and attaching your CV in PDF format.

For more information about EcoVadis please visit our site: www.ecovadis.com

EcoVadis does not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, disability, veteran status or any other protected category.

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