Customer Success Manager (Junior)

  • Full-time

Company Description

EcoVadis offers an exciting, truly international opportunity to build a career while making a positive impact on the environmental and social practices of companies around the world. Recognized as the most trusted business in the sustainable supply chain space, EcoVadis is driven by a diverse team of over 45 nationalities with offices around the world.

Join our growing team, we’re looking for collaborative, fun and passionate people to help us make a difference!

Job Description

 

  • Strategic account/program manager of a portfolio of existing customers, ensuring that they maximize the value they get from the EcoVadis solutions. Actively contribute to maintain a high satisfaction level towards Ecovadis services
  • Advise existing accounts on the implementation of their sustainable procurement program, enable and support changes when required. Promote upsell of additional services when needed
  • Establish and maintain a strong relationship with customer project managers and decision makers. Successfully manage contracts renewals
  • Act as the main point of contact for your accounts, providing project management support to liaise between customer teams and EcoVadis operations teams
  • Carefully monitor operations with your customers (forecast and delivery) in order to guarantee operational KPIs are met
  • Contribute to Ecovadis continuous improvement process by providing feedback to product management team on solution development needs
  • Lead and/or support a variety of Customer-focused projects
  • Teamwork and best practices sharing to contribute to the development of EcoVadis service and to maintain a positive and motivating atmosphere

 

Qualifications

 

  • 2 years + successful account management experience with large accounts acquired in fast paced environment
  • English fluency mandatory, other languages a definite plus
  • Bachelor's Degree required
  • Computer literate (MS office, Google Suite, Project management tools…)
  • Ability to work well in an international and multicultural environment
  • Self-driven, results oriented and team player
  • International experience is an asset

Additional Information

  • Beginning: September 2019
  • Full time position (permanent after probation)
  • Location: Downtown Toronto

In return for your expertise and energy, we offer:

  • Base salary + Bonus plan
  • GRSP and TFSA matching program available
  • Health and Dental Benefits
  • Life Insurance
  • Flexi-time
  • Work remotely program available
  • Casual and very friendly environment
  • Opportunity to work in a truly international atmosphere

Are you interested? 

Please apply directly online by clicking on the link below and attaching your resume and cover letter in PDF format.

For more information about EcoVadis please visit our website: www.ecovadis.com

EcoVadis does not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, disability, veteran status or any other protected category.

 

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