EcoVadis offers an exciting, truly international opportunity to build a career while making a positive impact, in an innovative and dynamic environment. Recognized as the most trusted business in the sustainable supply chain space, EcoVadis is driven by a diverse team of over 45 nationalities making a real impact on the environmental and social practices of companies around the world by leveraging the influence of global supply chains. More than 200 global multinational companies (“buyers”) have selected the EcoVadis solution, including Verizon, GSK, Coca Cola Enterprises, Nestle, Johnson & Johnson, Renault, ING Bank, and Subway. EcoVadis has rated over 45,000 of their suppliers with ambitious goals to continue to multiply our coverage.

Join us, we’re looking for collaborative, fun and passionate people to help us make a difference!

EcoVadis is looking for a Customer Support Specialist to take ownership of our customers' experience and provide high touch assistance to their questions and concerns. You are a trusted advisor and have the power to influence by being the eyes, ears, and voice of our company. You are on the front lines of the EcoVadis mission!

Your responsibilities will include:

• Providing support for customers via phone, email, chat, webinar, etc. to ease their experience on the platform, answer questions, and provide consultative assistance

• “Owning” each customer interaction. Take appropriate steps to listen, understand, and engage with the customer to find solutions and communicate options

• Developing a comprehensive understanding of the EcoVadis platform, processes, and practices to ensure quality assistance with incoming customer queries; continuous learning is necessary as we expand service offerings and make improvements

• Understanding and communicating industry best practices and the evolution of EcoVadis product, platform functionality, methodology, and administrative services integral to the customer's success

• Identifying risks to the customers successful completion of the EcoVadis evaluation process and actively work to mitigate issues before they happen, working with internal and external stakeholders to facilitate communication, and information exchange

• Capturing internal and customer-sourced insights, then proactively reporting and contributing as necessary with the Team Leader, Management, and other EcoVadis BUs to bridge gaps that may exist between customer expectations and participation

• Additional responsibilities related to the function may be required

You must have an exceptional level of drive and a desire to learn new skills. You should have excellent verbal and written communication, interpersonal, and active listening skills, as well as the ability to easily connect with others.

Specific qualifications for the role include:

• Business fluency in English and German is a must; proficiency in additional languages would be a plus
• At least 1 year of experience preferably with international exposure in a customer service /support role
• Ability to speak with a customer as a first level support
• Customer and quality oriented attitude
• Being open minded and flexible
• Excellent written and verbal communication skills
• Good time management with strong organizational skills
• Interest in Sustainability would be a plus

Beginning: ASAP

Full time position

Location: Warsaw, Poland - Rondo ONZ, Spektrum Tower

In return for your expertise and energy, we offer:

• Challenge and possibility to work in an autonomous way in an environment where your ideas are valued;
• Casual and very friendly atmosphere;
• Competitive salary aligned with experience;
• Training;
• Flexi-time and home office;
• Benefits (covered or co-financed): health care, Multisport card, life insurance, French and Polish classes.

For more information about EcoVadis please visit www.ecovadis.com and http://intro.ecovadis.com/.

EcoVadis does not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, disability, veteran status or any other protected category.