Customer Engagement Specialist - French & English speaker (M/F) - Paris

  • Full-time

Company Description

EcoVadis offers an exciting, truly international job opportunity in an innovative and dynamic environment. Awarded as the fastestgrowing startup in the sustainable supply chain space, EcoVadis is driven by a diverse team of over 45 nationalities making a real impact on the environmental and social practices of companies around the world. We aim at improving environmental and social practices of companies by leveraging the influence of global supply chain. 

More than 150 global multinational companies have selected the EcoVadis solution, including Verizon, GSK, Coca Cola Enterprises, Nestle, Johnson & Johnson, Renault, ING Bank, and Subway.

Join us, we’re looking for collaborative, fun and passionate people to help us make a difference.

Job Description

EcoVadis is looking for a Customer Onboarding Specialist  to ensure our French and UK customers achieve their desired outcomes, boost response rates, and drive value throughout the EcoVadis onboarding experience. You are a trusted advisor and can influence everything the customer touches in their first (and future) experience with us. This position interacts with all EcoVadis customers (Buyers & Suppliers) as well as multiple business units internally to provide high touch service that respects the relationship of the customers to EcoVadis and is a true EcoVadis ambassador.

Responsibilities

  • Engage with customers via phone, email, webinars, etc to assist in the customer onboarding process and increase response rates for our customer base.

  • Identify & target “at risk” customers (i.e limited activity, communication issues, etc) and take appropriate steps to engage them to understand their situation & drive action

  • Develop a comprehensive understanding of your customers. This includes key industries, business challenges, and objectives to appropriately communicate EcoVadis product capabilities and associated business benefits to address their needs throughout the onboarding process

  • Understanding and communicating industry best practices and the evolution of EcoVadis product and platform functionality,methodology, and administrative services integral to the customer's success

  • Identifying risks to the customers’ successful completion of the EcoVadis evaluation process and actively work to mitigate issues before they happen. Work with internal & external stakeholders to facilitate communication & information exchange.

  • Capture and record internal and customer-sourced insights, then proactively report & contribute as necessary with the Team Leader, Management, & other EcoVadis BUs to bridge gaps that may exist between customer expectations & participation

  • Additional responsibilities related to the function may be required

Qualifications

Technical skills:

  • Knowledge of Google suite products preferred (Sheets, Docs, Slides)

  • Salesforce and/or Zendesk experience a plus

Qualifications and profile:

  • Degree in a Business related discipline (Management, Business, Marketing)

  • 1-5 years experience with Account Management, Customer Service, and/or Sales

  • Must be fluent in English and French. Proficiency in additional languages, such as Spanish and Portuguese, would be appreciated.

  • Able to multitask and prioritize based on business/customer needs.

  • Excellent organization & time management skills.

  • Autonomous and self-driven.

  • Comfortable working in an international company.

  • Willing to work in a start-up environment.

Additional Information

What we’re offering

  • Competitive compensation (will vary based on profile and experience)
  • 50% allowance for public transportation, restaurant coupons
  • An exceptional working environment that values your initiative, your ideas and your character
  • The opportunity to work  with a fantastic and diverse team from 40+ countries

EcoVadis does not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, disability, veteran status or any other protected category.

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