EcoVadis offers an exciting, truly international opportunity to build a career while making a positive impact, in an innovative and dynamic environment. Recognized as the most trusted business in the sustainable supply chain space, EcoVadis is driven by a diverse team of over 45 nationalities making a real impact on the environmental and social practices of companies around the world by leveraging the influence of global supply chains. More than 200 global multinational companies (“buyers”) have selected the EcoVadis solution, including Verizon, GSK, Coca Cola Enterprises, Nestle, Johnson & Johnson, Renault, ING Bank, and Subway. EcoVadis has rated over 45,000 of their suppliers with ambitious goals to continue to multiply our coverage.

Join us, we’re looking for collaborative, fun and passionate people to help us make a difference!

EcoVadis is seeking to hire a Manager of Global Customer Support. This role reports to the Sr. Manager of the Customer Engagement team and will lead around 5-10 people across various office locations & time zones. The role demands strong service instincts, empathy, excellent communication skills, technical agility, collaboration, and a passion for continuous learning.

Key responsibilities include:

• Manage a team of dedicated customer support professionals (5-10) based in various offices & distributed locations globally

• Handle all aspects of staff management: recruiting, scheduling, discipline, performance reviews, and planning while defining clear expectations and driving accountability & ownership

• Drive innovation & best practices so that strategic objectives are translated into effective and efficient tactical operations

• Provide mentoring and coaching via regular one-on-one meetings to ensure team members thrive and are highly engaged

• Admin of Zendesk Support ticketing & Chat systems and Aircall phone system. Responsible for providing monthly, quarterly and YTD metrics to Management

• Collaborate with other departments to drive and implement positive changes in support of broader company initiatives

• Recommend changes to improve efficiency and effectiveness; report team accomplishments, achievements and productivity to functional management

• Re-prioritize and allocate resources across various team projects

• Communicate department and company initiatives, goals and results to team members

• On-time delivery of assigned tasks, both ongoing and ad-hoc

• Degree in a Business related discipline (Management, Business, Marketing)

• 5+ years working experience in a customer onboarding/support capacity

• 2-3+ years management/supervisory experience (in-person & remote preferred)

• Must be fluent in English. Proficiency in additional languages would be appreciated.

• Exceptional communication skills (oral and written)

• Demonstrated ability to work collaboratively with colleagues from multiple teams & locations to accomplish company goals

• Ability to work under pressure and tight deadlines.

• Demonstrate proficiency in G-Suite products, familiarity with Zendesk a plus

• Ability to work well in an international start-up team environment

• Interest or passion for Sustainability a plus

Beginning: ASAP

Full time position

Location: Warsaw, Poland - Rondo ONZ, Spektrum Tower

In return for your expertise and energy, we offer:

• Challenge, opportunities to exchange skills within multinational Team
• Ability to work in an autonomous way and in an environment where your ideas are valued
• Casual and very friendly atmosphere
• Competitive salary aligned with experience
• Training
• Health care
• Multisport card
• Life insurance
• Flexi-time and home office
• French and Polish classes

For more information about EcoVadis please visit www.ecovadis.com and http://intro.ecovadis.com/.

EcoVadis does not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, disability, veteran status or any other protected category.