Customer Engagement Specialist

  • Full-time

Company Description

EcoVadis offers an exciting, truly international opportunity to build a career while making a positive impact on the environmental and social practices of companies around the world. Recognized as the most trusted business in the sustainable supply chain space, EcoVadis is driven by a diverse team of over 45 nationalities with offices around the world.

Join our growing team, we’re looking for collaborative, fun and passionate people to help us make a difference!

Job Description

  • Engage with customers via phone, email, etc to assist in the customer support process
  • Conduct internet-research to clarify and validate companies' registered information such as legal entity, their business activity and scope of operations.
  • Input such information of companies of various sizes, industries and global locations, into EcoVadis suppliers’ database using Country company registers and online databases
  • Respond to queries from clients via email and contact internal and external stakeholders to get more information when required
  • Contribute to the development and enhancement of the qualification process
  • Participate in Collaborative initiatives with other teams within the organization, such as Supplier Engagement (support, live news research and engagement by phone) 

Qualifications

  • Bachelor’s Degree completed.
  • Able to multitask and prioritize based on business/customer needs.
  • Salesforce and/or Zendesk experience a plus.
  • Previous experience in data or internet research skills is necessary.
  • An excellent level of computer literacy, especially using MS Excel, Word and other desktop tools.
  • Customer and quality-oriented attitude.
  • Strong analytical and problem-solving skills.
  • Legally able to work in Canada

 

Additional Information

 

  • Beginning: ASAP
  • Full time position (permanent after probation)
  • Location: This position requires to work in Downtown Toronto

In return for your expertise and energy, we offer:

  • Base salary + Bonus plan
  • GRSP and TFSA matching program available
  • Health and Dental Benefits
  • Life Insurance
  • Flexi-time and home office
  • Casual and very friendly environment
  • Opportunity to work in a truly international atmosphere

Keywords: CSR; Corporate Social Responsibility; Sustainable Development; Analyst; Environmental Management; Sustainability;

Are you interested? Please apply directly online by clicking on the link below and attaching your CV in PDF format.

For more information about EcoVadis please visit our site: www.ecovadis.com

EcoVadis does not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, disability, veteran status or any other protected category.

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