Customer Engagement Specialist
- Full-time
Company Description
EcoVadis offers an exciting, truly international opportunity to build a career while making a positive impact on the environmental and social practices of companies around the world. Recognized as the most trusted business in the sustainable supply chain space, EcoVadis is driven by a diverse team of over 45 nationalities with offices around the world.
Join our growing team, we’re looking for collaborative, fun and passionate people to help us make a difference!
Job Description
- Engage with customers via phone, email, etc to assist in the customer support process
- Conduct internet-research to clarify and validate companies' registered information such as legal entity, their business activity and scope of operations.
- Input such information of companies of various sizes, industries and global locations, into EcoVadis suppliers’ database using Country company registers and online databases
- Respond to queries from clients via email and contact internal and external stakeholders to get more information when required
- Contribute to the development and enhancement of the qualification process
- Participate in Collaborative initiatives with other teams within the organization, such as Supplier Engagement (support, live news research and engagement by phone)
Qualifications
- Bachelor’s Degree completed.
- Able to multitask and prioritize based on business/customer needs.
- Salesforce and/or Zendesk experience a plus.
- Previous experience in data or internet research skills is necessary.
- An excellent level of computer literacy, especially using MS Excel, Word and other desktop tools.
- Customer and quality-oriented attitude.
- Strong analytical and problem-solving skills.
- Legally able to work in Canada
Additional Information
- Beginning: ASAP
- Full time position (permanent after probation)
- Location: This position requires to work in Downtown Toronto
In return for your expertise and energy, we offer:
- Base salary + Bonus plan
- GRSP and TFSA matching program available
- Health and Dental Benefits
- Life Insurance
- Flexi-time and home office
- Casual and very friendly environment
- Opportunity to work in a truly international atmosphere
Keywords: CSR; Corporate Social Responsibility; Sustainable Development; Analyst; Environmental Management; Sustainability;
Are you interested? Please apply directly online by clicking on the link below and attaching your CV in PDF format.
For more information about EcoVadis please visit our site: www.ecovadis.com
EcoVadis does not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, disability, veteran status or any other protected category.