Junior Customer Support

  • Ebene, Plaines Wilhems, mu
  • Full-time

Company Description

EcoVadis offers an exciting, truly international job opportunity in an innovative and dynamic environment. Awarded as the fastest-growing startup in the sustainable supply chain space, EcoVadis is driven by a young team of over 40 nationalities making a real impact on the environmental and social practices of companies around the world. We aim at improving environmental and social practices of companies by leveraging the influence of global supply chain. More than 150 global multinational companies have selected the EcoVadis solution, including Verizon, GSK, Coca Cola Enterprises, Nestle, Johnson & Johnson, Renault, ING Bank, and Subway!

Job Description

EcoVadis is looking for a Customer Support Specialist to take ownership of our customer’s experience and provide high touch assistance to their questions and concerns. You are a trusted advisor and have the power to influence by being the eyes, ears, & voice of our company. You are on the front lines of the EcoVadis mission! This position interacts with all EcoVadis customers (Buyers & Suppliers) to provide exemplary  service that respects the unique relationship each customer has with us and serve as an EcoVadis ambassador to the world.

 

Responsibilities

  • Provide support for customers primarily via email, chat, phone, webinar, etc to ease their experience on the platform, answer questions, and provide consultative assistance.

  • “Own” each customer interaction. Take appropriate steps to listen, understand, and engage with the customer to find solutions & communicate options.

  • Develop a comprehensive understanding of the EcoVadis platform, processes, & practices to ensure quality assistance with incoming customer queries. Continuous learning is necessary as we expand service offerings and make improvements.  

  • Understand and communicate industry best practices and the evolution of EcoVadis product and platform functionality,methodology, and administrative services integral to the customer's success

  • Identifying risks to the customers successful completion of the EcoVadis evaluation process and actively work to mitigate issues before they happen. Work with internal & external stakeholders to facilitate communication & information exchange.

  • Capture and record internal and customer-sourced insights, then proactively report & contribute as necessary with the Team Leader, Management, & other EcoVadis BU’s to bridge gaps that may exist between customer expectations & participation

  • Additional responsibilities related to the function may be required

Qualifications

 

  • Diploma or Degree in a  Business related discipline (Management, Business, Marketing)

  • Must be fluent in English & French. Proficiency in additional languages would be appreciated.

  • Experience - At least 1 year working experience preferably with international exposure in a support role (even if only dealing with international clients over the phone)

  • Experience in Online Chat support would be a plus

  • Must be able to speak with a customer as a first level support.

  • Good oral and written communication skills

  • Customer and quality oriented attitude

  • Ability to work under pressure and tight deadlines

  • Demonstrate high proficiency in Excel and PowerPoint

  • Ability to work well in an international team environment

  • Interest or passion for Sustainability

 

EcoVadis Competencies:

  • Must be a top level communicator (both written and spoken)

  • Team Spirit: establishes open and trusting relationships, develops climate where people share information

  • Quality focus: Challenges and anticipates. Always proactively challenges the organisation to ensure the highest level of quality is reached

  • Client focus (external and internal): Generates positive feedback from clients. Actively seeks feedback and asks to build trustful relationships. Promotes the EcoVadis brand and ensures customer loyalty.

  • Respect: Make people feel valued and respected by listening and support them.Integrity: Acts a role model. Serves as a role model inspiring others to display integrity and sets the foundation for appropriate workplace behavior.

 

Additional Information

Give your career a boost! Join an outstanding team of talented individual working on a project that makes sense...

What EcoVadis offers:

•    The opportunity to work in an autonomous way and in a dynamic environment where your new ideas will be valued.

•     Be part of a young, exciting and diverse global team.

 

EcoVadis does not discriminate based on race, religion, color, national origin, gender, sexual

orientation, age, disability, veteran status or any other protected category.

 

Beginning: ASAP

Employment Type: Permanent contract

Location: Ebene/Mauritius

 

For more information about EcoVadis please visit our site: www.ecovadis.com

EcoVadis in 2 minutes: http://intro.ecovadis.com/

EcoVadis does not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, disability, veteran status or any other protected category.

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