EcoVadis offers an exciting, truly international opportunity to build a career while making a positive impact, in an innovative and dynamic environment. Recognized as the most trusted business in the sustainable supply chain space, EcoVadis is driven by a diverse team of over 45 nationalities making a real impact on the environmental and social practices of companies around the world by leveraging the influence of global supply chains. More than 200 global multinational companies (“buyers”) have selected the EcoVadis solution, including Verizon, GSK, Coca Cola Enterprises, Nestle, Johnson & Johnson, Renault, ING Bank, and Subway. EcoVadis has rated over 40,000 of their suppliers with ambitious goals to continue to multiply our coverage.  
Join us, we’re looking for collaborative, fun and passionate people to help us make a difference!

Your primary responsibility is to provide support to Customer Success Manager (CSM), your tasks will include, but will not limited to:

CSM Operations Support

• Collaborate with 2-3 CSMs to ensure effective implementation of the EcoVadis solution to their portfolio of Customers

• Full ownership of processing supplier lists of assessment and other operational tasks to supplier data

• Data analysis and presentation preparation

• Front-facing on key strategic accounts managing operational elements (i.e. attending weekly calls)

• Liaise with other EcoVadis departments to ensure Customers’ requests (internal and external) are fulfilled within set deadlines

Technical & Project Management

• Lead internal projects contributing to the formalization and standardization of CSM processes with a positive impact on team efficiency and quality

Other:

• Lead and/or support a variety of Customer-focused projects

• Teamwork and best practices sharing to contribute to the development of EcoVadis service and to maintain a  positive and motivating atmosphere

• Bachelor degree required

• 2 years + successful Customer Support experience with large accounts acquired in fast paced environment.

• Excellent written and verbal communication skills

• Fluency in English and Chinese is a must.  Japanese is definite a plus

• Computer literate in Microsoft office, Google Suite, Project management tools.

• Ability to work well in an international multicultural environment

• Self-driven, results oriented and good team player

When: As soon as possible

Are you interested? Please apply directly online by clicking on the link below.
For more information about EcoVadis please visit our site: www.ecovadis.com
EcoVadis does not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, disability, veteran status or any other protected category.