As the global leader in the sustainable supply chain space, EcoVadis is driven by a team of over 500 people representing 45 nationalities, who make a real impact on the environmental and social practices of companies around the world. We are a high growth SaaS company with 1000’s of users in 110 countries. Through the use of the EcoVadis collaboration platform, we improve environmental and social practices of companies by leveraging the influence of global supply chain. Company leadership is comprised of executives with deep experience and demonstrated success in both sustainability and software industries. More than 150 global multinational companies have selected the EcoVadis solution, including Verizon, GSK, Coca Cola Enterprises, Nestle, Johnson & Johnson, Renault, ING Bank, and Subway.

EcoVadis is looking for a Customer Onboarding Specialist to ensure customers achieve their desired outcomes, boost response rates,  and driving value throughout the EcoVadis onboarding experience. You are a trusted advisor and can influence everything the customer touches in their first (and future) experience with us. This position interacts with all EcoVadis customers (Buyers & Suppliers) to provide high touch service that respects the relationship of the customers to EcoVadis and is a true EcoVadis ambassador.

Responsibilities

• Engage with customers via phone, email, chat, webinar, etc to assist in the customer onboarding process and drive a high response rate

• Identify & target “at risk” customers (i.e limited activity, communication issues, etc) and take appropriate steps to engage them to understand their situation & drive action

• Develop a comprehensive understanding of your customers. This includes key industries, business challenges, and objectives to appropriately communicate EcoVadis product capabilities and associated business benefits to address their needs throughout the onboarding process

• Understanding and communicating industry best practices and the evolution of EcoVadis product and platform functionality,methodology, and administrative services integral to the customer's success

• Identifying risks to the customers successful completion of the EcoVadis evaluation process and actively work to mitigate issues before they happen. Work with internal & external stakeholders to facilitate communication & information exchange.

• Capture and record internal and customer-sourced insights, then proactively report & contribute as necessary with the Team Leader, Management, & other EcoVadis BU’s to bridge gaps that may exist between customer expectations & participation

• Additional responsibilities related to the function may be required

• Degree in a Business related discipline (Management, Business, Marketing)

• Must be fluent in English. Proficiency in additional languages would be appreciated.

• Experience - At least 3 years and up to 5 years working experience preferably with international exposure in a sales/support role (even if only dealing with international clients over the phone).

• Must be able to speak with a client or a supplier as a first level support.

• Good communication skills (oral and written)

• Customer and quality oriented attitude.

• Interest or passion for Sustainability.

• Ability to work under pressure and tight deadlines.

• Demonstrate high proficiency in Excel and Power Point.

• Ability to work well in an international start-up team environment.

Beginning: ASAP

Full time position

Location: Toronto

For more information about EcoVadis please visit our site: www.ecovadis.com

EcoVadis does not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, disability, veteran status or any other protected category.

Keywords: CSR; Corporate Social Responsibility; Sustainable Development; Customer onboarding; Customer engagement; Sales; Environmental Management; Sustainability;