Customer Success Intern (JAC - Joint Audit Cooperation)

  • Intern

Company Description

EcoVadis operates the 1st collaborative platform, allowing companies to assess the environmental and social performance of their global suppliers. EcoVadis combines technology and expertise to deliver simple and reliable "Suppliers Sustainability scorecards", covering 150 purchasing categories, 21 CSR indicators and 120 countries. EcoVadis ratings are compatible with the GRI/G3 and ISO 26000 standards. EcoVadis helps businesses, reduce risks and drive performance and innovation in their supply chain.

More than 60 Global Multinational companies, have selected the EcoVadis solution, including Fortune 500 such as Alstom, Axa, Air Liquide, Alcatel-Lucent, Bouygues, Coca Cola Enterprises, Heineken, Orange, Johnson & Johnson, Lafarge, Renault-Nissan, Shneider Electric, Shell, Veolia.

Job Description

Be part of the JAC (Joint Audit Cooperation) management team and successfully support manage a sector initiative involving representatives of more than 15 Global 500 companies from the Telecom Sector (across Europe and USA)

Main tasks

●        Support implement the CSR sustainable supply chain program (focused on on-site audits) on behalf of these Telecommunication companies

●        Monitor the program’s progress, consolidate data and conduct analyses and prepare Customer reports upon request

●        Manage and maintain all sector initiative documents, presentations and databases (EcoVadis Platform, Customer website, Customer document sharepoint)

●        Quality assurance on on-site audit reports

●        Provide support in management and platform functioning to users

●        Act as a first-level support for customers/suppliers questions on all EcoVadis operations

●        Be ready to contact customers to request information/clarifications

●        Liaise with other EcoVadis departments for achievement of objectives/goals

Qualifications

●        Degree in Business/ Communication/Sustainability is preferred but other educational background will also be considered

●        A background in Project Management or On-site audit will be a definite advantage

●        Experience in a customer-facing position or sales/marketing/communication

●        Fluency in English (both oral and written) is mandatory. Additional Languages will be an advantage.

●        High proficiency in Microsoft Office, especially Excel (vlookup, Pivot Table, conditional formula) and Powerpoint

●        Customer-centric and Quality-focused work approach

●        Organized, efficient, patient, highly autonomous and proactive. 

●        Ability to work under pressure, within tight deadlines, and to adhere to strict guidelines/instructions

●        Strong analytical and problem solving skills.

●        Excellent communication/interpersonal skills with people at all levels and from different cultural backgrounds.

Additional Information

Give your career a boost! Join an outstanding team of talented individual working on a project that makes sense...

Terms:  Internship 6 months, renewable for permanent contract if performance is good.
Beginning: ASAP
Location: Mauritius
For more information about EcoVadis please visit our site: www.ecovadis.com

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