Customer Success Advocate - Spanish, Portuguese or German speakers
- Full-time
Company Description
EcoVadis offers an exciting, truly international opportunity to build a career while making a positive impact, in an innovative and dynamic environment. Recognized as the fastest-growing startup in the sustainable supply chain space, EcoVadis is driven by a diverse team of over 45 nationalities making a real impact on the environmental and social practices of companies around the world by leveraging the influence of global supply chains. More than 175 global multinational companies have selected the EcoVadis solution, including Verizon, GSK, Coca Cola Enterprises, Nestle, Johnson & Johnson, Renault, ING Bank, and Subway.
Job Description
This role primarily will focus on the following tasks (but will not be limited to):
CSM operations support:
Collaborate with 2-3 CSMs to ensure effective implementation of the EcoVadis solution to their portfolio of clients
Full ownership of processing supplier lists for assessment and other operational tasks related to supplier data
Data analysis and presentation preparation
Front-facing on key strategic accounts managing operational elements (i.e. attending weekly calls )
Liaise with other EcoVadis departments to ensure clients’ requests (internal and external) are fulfilled within set deadlines
Lead and/or support a variety of client-focused projects
Teamwork and best practices sharing to contribute to the development of EcoVadis service and to maintain a positive and motivating atmosphere
Qualifications
Bachelor degree
Strong customer orientation
- Around 3 years of experience on similar position
Fluency in English & Spanish/Portuguese/German is a must
Resourceful; using troubleshooting and analytical skills; structured and organized
Self-driven, with a skill for digging deep into problems; sense of urgency and draw satisfaction from going above and beyond to provide solutions
Excellent communication skills (Both written and verbal)
Fluency in English is a must. Another language a definite plus
Bachelor's Degree required
Computer proficient (MS office, Google Suite, Project management tools…).
Ability to work well in an international and multicultural environment
Self-driven, results oriented and team player
International exposure is a must
Additional Information
What EcoVadis offers:
● A rare opportunity to get in and contribute meaningfully to a growing business: We have a solid foundation of over 180 global industry leaders as customers and 10 years of revenue growth, and yet only a few percent penetrated in our opportunity: the sky is the limit!
● Exercise your initiative in an environment where your character as well as your ideas are valued
● Work with a fantastic, diverse team from 40+ countries
● A career with a positive impact: Ultimately, we are striving to make the world more sustainable, and along the way you will develop or deepen your understanding of Sustainable Development and Sustainable Procurement
Location: Toronto
Reporting: CSA Team Leader
Are you interested? Please apply directly online by clicking on the link below. Please send your CV in a PDF format. A cover letter will be hightly appreciated.
For more information about EcoVadis please visit our site: www.ecovadis.com
EcoVadis does not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, disability, veteran status or any other protected category.